I have just updated Storyline 360 to Build 3.12.14612.0 and I cannot preview a slide containing a video that I could before the update. If I attempt to preview the video, it works, but the slide with the video cannot be previewed.
It looks like you've run into a separate issue where the use of a "When media completes trigger" using audio file, is not working on Preview. Luckily this is only in preview, and we do have it reported to our team. So in the meantime, publishing should work for you!
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Where are we a functioning update? I don't want to update until I'm positive it's going to work. I know as soon as I did the roll back I got a notice an update was available. Pretty sure that was the same one that caused the issue.
Hi Ryan! Thanks for checking in. I found your support case where Eloisa sent you the rollback version. It looks like she requested your file to see if we could identify the issue. Would you be able to reply back to her?
We've released a couple of patches since Update 12, but I'm not certain if what you were experiencing has been addressed. Following up with our support team would be the best way to go!
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Hi Stephan,
It looks like you've run into a separate issue where the use of a "When media completes trigger" using audio file, is not working on Preview. Luckily this is only in preview, and we do have it reported to our team. So in the meantime, publishing should work for you!
Note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
Where are we a functioning update? I don't want to update until I'm positive it's going to work. I know as soon as I did the roll back I got a notice an update was available. Pretty sure that was the same one that caused the issue.
Thanks,
Hi Ryan! Thanks for checking in. I found your support case where Eloisa sent you the rollback version. It looks like she requested your file to see if we could identify the issue. Would you be able to reply back to her?
We've released a couple of patches since Update 12, but I'm not certain if what you were experiencing has been addressed. Following up with our support team would be the best way to go!
Allan, can you share the instructions for rolling back the update?
Hi FSMTB,
Our Support team is happy to help you with that!
I've started a case on your behalf, so keep your eyes out for an email from Support@articulate.com.
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