Recent update causing preview issues

Feb 01, 2018

I have just updated Storyline 360 to Build 3.12.14612.0 and I cannot preview a slide containing a video that I could before the update. If I attempt to preview the video, it works, but the slide with the video cannot be previewed.

29 Replies
Ashley Terwilliger-Pollard

Hi Stephan,

It looks like you've run into a separate issue where  the use of a "When media completes trigger" using audio file, is not working on Preview. Luckily this is only in preview, and we do have it reported to our team. So in the meantime, publishing should work for you! 

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Crystal Horn

Hi Ryan!  Thanks for checking in.  I found your support case where Eloisa sent you the rollback version.  It looks like she requested your file to see if we could identify the issue.  Would you be able to reply back to her? 

We've released a couple of patches since Update 12, but I'm not certain if what you were experiencing has been addressed.  Following up with our support team would be the best way to go!

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