Cannot Save

Hi Maggie,

You'll want to make sure that you're saving to your local drive, as saving to a network or USB drive can cause erratic behavior, and potentially file corruption. Additionally, you'll also want to check the following things while working on new projects to prevent future corruption:

• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names.

If this is happening in just one Storyline file, you'll want to try to import it into a new Storyline project to see if solves any of the issues you've encountered. If its happening on every Storyline file you'll want to conduct a repair of your Storyline software. 

I closed my file without saving, which means I lost a lot of work.  Was there any way I could have saved it?  When I reopened it, it was saving normally for a while, then suddenly the error started occurring again.  I will import to a new story and hope that it works. 

When complete, I have to save the story to a network drive because my department needs access to the files. Would saving to a thumb drive be better than on a network?  I need some way to share it.

Hi Maggie,

If you need to share files with your colleagues, we recommend following this work flow, and even if you need to save a copy to your network drive for colleagues to use, you'll want to make sure that you are copying it back to your local hard drive to work with it and prevent the loss of resources. 

Hi Maggie, we saw this message several times here in our environment. What we found was that the .story file size was very large, sometimes over 900MB. We discovered an easy fix (worked every time here anyway) was to delete unused screen recordings.

Thanks Duane, great suggestion to limit file size!