Captions button disappears when layer pauses/hides video
Apr 24, 2019
I have a video on my base layer. I have a button that displays a layer, and thereby pauses the timeline (and the video). I have the base layer hidden when the layer is displayed. When I then re-hide the layer, the base layer is shown and the timeline and video continue. It all works fine, except for one thing. The captions button disappears when I click the button displaying the layer (as expected), but it does not reappear when the layer in hidden. The video reappears but the captions button does not. If captions are turned on, they continue even though there is no captions button any more to toggle them. I've demoed this here on tempshare and I've attached the Storyline demo I created of this.
This looks to me like a bug. Unless I'm doing something wrong? Thanks for any feedback.
(Storyline 3, Update 6)
8 Replies
Does seem buggy. I tried not hiding the base layer, though, and that worked. If you need to not see the video on pause, you could add a box on the pause layer to hide it without actually programmatically hiding the base layer.
That's a good workaround; thank you!
Took a while to figure out what the issue was. Hope this helps someone else out there.
Glad that David was able to pop in and provide a workaround for you here, Michael.
This is an issue that has been reported to our team and I've linked this conversation as we track user impact and so that we can share any updates with you here as well.
Thank you, Leslie!
Hi. I'm experiencing this same issue in my courses. When I display a layer and pause the timeline on the base layer, the captions button disappears and doesn't come back when I close the layer. Any updates on this issue?
Hi Stan!
Thank you so much for checking in! It sounds like you're running into this bug. Our team hasn't released a fix for this bug yet, but we'll update you in this discussion when we do!
The captions button disappears after my course shows a second layer. I do not have to pause the timeline for it to disappear.
Hi Gary,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Ronaziel. You’re in great hands! We’ll continue the conversation in your support case.