Captions & Captions Button Disappear When Resuming on Video SLide

Aug 27, 2023

Hi! We are having the same problem as this thread from 3 years ago, where the captions and captions button disappear on a video slide that has show captions by default set to true as well as the project set to always resume. I wanted to follow up to see if there was a solution for this or if it is still an unsolved bug.

Thanks!

https://community.articulate.com/discussions/articulate-storyline/closed-captions-missing

3 Replies

Jürgen Schoenemeyer

8 months ago08/27/23 at 8:47 am (UTC)

just testet - the bug is not fixed

it happens if

you use setting "Always resume"

AND

storyline don't shows the "play" button on resume (if the test for autoplay has the result "play button not needed")

test in Firefox*

peak: https://360.articulate.com/review/content/74918c54-dbbf-429f-8185-c73a8f768b5c/review
setting in Firefox "Block Audio and Video"
-> "play" button in storyline is always needed for autoplay video
result: no problem with CC and "always resume"

next test in Firefox

peak: https://360.articulate.com/review/content/6847883d-7327-473c-a605-35ebad78bbe9/review
setting in Firefox "Allow Audio and Video"
-> "play" button in storyline not needed for autoplay video
result: CC function don't work on the resumed slide

* it's much easier to test this bug in Firefox - it should be the same in Chrome

8 months ago08/27/23 at 8:49 am (UTC)

I have send this error report to articulate support - maybe the bug will be fixed now

Eric Santos
Staff

8 months ago08/28/23 at 3:45 pm (UTC)

Thanks for reporting this, Lee and Jürgen! I see that my colleague Robert has already added it to the existing bug report for missing closed captions upon resume. Here's a peek into our process:

How We Tackle Bugs

Please let me know if you have any questions!