This was not like this yesterday. Has anyone else experienced this or knows why this is happening? This is an urgent issue since students are supposed to be using the tool Friday.
Oh no, Alexandra! Sorry this is happening, and I'm here to help.
I tested the link in Chrome version 63, and the text looked correct there. What version of Chrome are you using? Does the same problem happen in other web browsers?
It is now working again in Chrome, not sure how for just one day that happened, but glad to see it's fixed now. In the other browsers the text is crisp and it's blurry in Chrome, but I saw on another discussion board that the articulate staff is working on a solution to this. Looking forward to that fix since Chrome is the recommended browser for the Canvas Learning Management System.
Have there been any other complaints of this happening? I just had a course pop up with the exact same problem. I can't share the file, file here, but here's a screenshot. The font has changed to a sans serif and all the Ts and Fs are now squares. I'm assuming this is related to the missing Ts and Fs I've experienced before in IE, but this time it's in Chrome.
I haven't seen any of reports of it happening in Chrome, but I'm curious to know what Chrome version you're viewing the courses in? Did you already look at the steps detailed here for missing letters?
When it was 1 language per file...all languages were fine. When we merged, latin text became a problem (letter 'f' goes missing and text is in a serif font, not Open Sans) in FF and Chrome only. IE was fine. These are HTML5 outputs. Client does not want Flash.
Edit: also Safari was fine. IE and Safari can display multi-language course fine, but Chrome and FF are replacing with Times and there are missing letters.
Thanks for sharing the thread you saw with a related issue. I just replied to Selene there, and as I mentioned, this is not an issue I'm familiar with so if we could take a look at your .story file, that would be great. You can share directly with our support team here.
If learners see the wrong fonts in all web browsers (Chrome, Firefox, Internet Explorer, etc.), it means the server where your course is hosted doesn’t know how to display web fonts.
If that's still not working on your end, can you share more details about your Chrome version and how the fonts are displaying? That'll shed some additional light on the issue and we'll be able to point you in the right direction!
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Oh no, Alexandra! Sorry this is happening, and I'm here to help.
I tested the link in Chrome version 63, and the text looked correct there. What version of Chrome are you using? Does the same problem happen in other web browsers?
It is now working again in Chrome, not sure how for just one day that happened, but glad to see it's fixed now. In the other browsers the text is crisp and it's blurry in Chrome, but I saw on another discussion board that the articulate staff is working on a solution to this. Looking forward to that fix since Chrome is the recommended browser for the Canvas Learning Management System.
Thanks for the update, Alexandra!
Have there been any other complaints of this happening? I just had a course pop up with the exact same problem. I can't share the file, file here, but here's a screenshot. The font has changed to a sans serif and all the Ts and Fs are now squares. I'm assuming this is related to the missing Ts and Fs I've experienced before in IE, but this time it's in Chrome.
Hi Kristen,
I haven't seen any of reports of it happening in Chrome, but I'm curious to know what Chrome version you're viewing the courses in? Did you already look at the steps detailed here for missing letters?
We are seeing this in FF and Chrome on multiple PCs running W10 and W7.
It's related to this we jsut started:
https://community.articulate.com/discussions/articulate-storyline/open-sans-font-no-displaying-well-in-mozilla-firefox-and-chrome-storyline-360
When it was 1 language per file...all languages were fine.
When we merged, latin text became a problem (letter 'f' goes missing and text is in a serif font, not Open Sans) in FF and Chrome only. IE was fine. These are HTML5 outputs. Client does not want Flash.
Edit: also Safari was fine. IE and Safari can display multi-language course fine, but Chrome and FF are replacing with Times and there are missing letters.
Hey Matt,
Thanks for sharing the thread you saw with a related issue. I just replied to Selene there, and as I mentioned, this is not an issue I'm familiar with so if we could take a look at your .story file, that would be great. You can share directly with our support team here.
Kristen, did you find a solution to this issue. We are dealing with the same thing.
Hi David,
Have you already gone through the solutions here for the missing fonts or incorrect characters?
I'm having the same issue - the solution mentioned appears to be just for IE. My course shows fine in IE but they change in Chrome. Any thoughts?
Hi Amy,
Option 1 outlined in this article would apply to Chrome as well:
If learners see the wrong fonts in all web browsers (Chrome, Firefox, Internet Explorer, etc.), it means the server where your course is hosted doesn’t know how to display web fonts.
It’s easy to fix. Ask your server admin to add a MIME type to the hosting server for Web Open Font Format (WOFF) files. For example, here’s how to add a MIME type in Microsoft’s IIS Manager.
If that's still not working on your end, can you share more details about your Chrome version and how the fonts are displaying? That'll shed some additional light on the issue and we'll be able to point you in the right direction!
This discussion is closed. You can start a new discussion or contact Articulate Support.