Character bundle reported as unsafe

Sep 21, 2012

I purchased Storyline and the Character bundle. Downloaded Storyline.  Tried to download Character bundle and get message that it is unsafe (Microsoft message). Is this a common problem? I've gotten that message before with non articulate product and when I went ahead and downloaded computer crashed. 

1 Reply
Justin Grenier

Good Morning, E.

To my knowledge this is not a common problem.  Since we know that the Articulate Character Bundle is safe, I am concerned that your environment may have a malware infection in your environment.  I would recommend working with the IT expert of your choosing to perform a full, complete system scan and removal malware.

Please let us know if you need anything else.  Thanks!

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