Characters are not rendering properly in different browsers

Dec 13, 2018

We are facing a weird issue where some characters are not rendering properly in the HTML5 version in Chrome. These are specifically in pop ups only for characters such as W, M and N.

 In Mozilla

In Chrome

Does any one has the solution?

8 Replies
Shilpa Shindgikar

Hello Leslie, 

Thank you for your support.

Here is the .story file.

When we used separate text box for each paragraph, this problem is solved. But if there is better solution for this, that will really help as it is time consuming task to break the content in multiple boxes.

Ashley Terwilliger-Pollard

Hi Shilpa,

I took a look at the example you shared today, and I'm not seeing the issue you described earlier. Can you take a look at the example I published and uploaded here to Tempshare?   That'll direct you to the HTML5 output and I took a look at it in Firefox, Edge and Chrome. It's also important to note that within Storyline 2's HTML5 output it's only supported in Chrome and Safari. 

One of the issues that folks started running into with Storyline 2 was font/text kerning where letters were not spaced as expected in various browsers. That was due to how the text layout in Storyline 2 was designed, so with Storyline 3 and Storyline 360 we were able to make a shift to a new text layout described here as modern text. 

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