Characters in bad resolution

Nov 03, 2022

I never had problem cropping the characters before. However, recently I updated my Storyline and when I crop a character it gets blurry in the preview version and in the browser. Then, I need to save the character as an image to be able to crop, and keep the good resolution. This is a lot of unnecessary steps... Is anyone else having this issue? (please see attached).

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24 Replies
Scott Loescher

I found a work around for this:

1) Right click the character and select "Export Pose"

2) Choose "Export Original Pose" and save the character as an .emf file

3) Open the .emf file in Adobe Illustrator (I assume any other vector image editor will work, illustrator is just what I have)

4) Crop the character in Illustrator and save as an .svg file

5) Insert the .svg file into storyline

Now you can change the size of your cropped character as much as you want and it will keep the same clarity as the original.

I hope this helps!


Robert Westfall

This has been a known issue for almost a year already...totally unacceptable to still not be resolved.

Cropping characters is a BASIC have the result be unusable blurry images...and for Articulate staff to be giving workarounds using competing software is quite ridiculous.

We pay A LOT of money for this software...this needs resolved ASAP...before rolling out new and unnecessary new features.

Michael Marcos

Hi Robert, I'm sorry that this hasn't gotten attention in the past months. We have been aggressively chasing down bugs this year that have had a broad impact on customers. I'll make sure this gets to the right place. 

I took a closer look at this one, and I could not reproduce this issue until I previewed just the slide where the cropped character was on. Whenever I previewed or published my entire file, the blurriness goes away. 

Wondering if this is the same for you, or if you're also seeing the blurry quality when publishing the entire course. I'm on the latest update (Update78).

Robert Westfall

Hi Michael,


I am on the latest update as well, and I have published an entire scene and still have the blurry images. It is happening with the modern illustration characters and when cropping to a shape.

It also happens when just cropping normally.

I think your team needs to focus on the modern illustration characters.

See attachment.

UPDATE: I experimented with publishing the entire file versus publishing just one scene and the blurriness went away when I published the entire file....BUT that is still a problem...often designers need to publish just one scene or one slide of a larger there is still an issue your team needs to solve.

It seems they should focus on what is happening during the publishing of single slides or single scenes...that doesn't happen when publishing an entire file.

Michael Marcos

HI Robert, 

Appreciate the insight. Yes, this affects modern and illustrated characters when cropped and publishing/previewing specific slides and scenes. It does not affect photographic characters and when previewing/publishing the entire course.

I'm with you and still believe this is something we need to look at regardless of the workaround.  



Kelly Auner

Hi Katie,

Welcome to the E-Learning Heroes community!

I'm so sorry to hear you're experiencing this issue. While I don't have an update on this currently, our team is looking into it, and we will certainly update this discussion if we have news to share. In the meantime, I see that you’ve reached out to our Support Engineers and are working with my teammate, Mark. You’re in great hands! We’ll continue the conversation in your support case.

Luka Peters

I sometimes use characters from Storyline in Rise. Just as in PowerPoint it is possible to save any graphic as png or other format. Yet, the resolution Storyline produces is really bad, and there's no possibility to tune this during the saving process. So, my workaround is to manually make a screenshot with my prefered tool PicPick for a sharp graphic. 

Jennifer Randolph

Hi Michael,
Thank you for the update. I have installed the update but I'm not seeing that the issue is fixed in every situation. Is it possible that the fix only works on the base layer? Or perhaps, that it doesn't work on the Feedback master? The following screen shots were taken when I previewed the individual slides. I haven't tried publishing yet but I'm hoping that "work around" is still going to help the images on the feedback master.

Jennifer Randolph

Original uncropped Gloria

Cropped Gloria on base layer

Cropped Gloria on Feedback master

Michael Marcos

Hi Jennifer, 

I couldn't see the images you've attached. But I could reproduce the issue from what I gleaned in your response, and I'll take this to our engineers to see what could be going on. 

This won't affect the published output if you publish/preview the entire project, the images will come out crisp.

Thanks for letting me know, 

Jose Tansengco

Hi Jennifer!

I have some great news to share! We just released another update for Storyline 360. In Update 81, we've included important fixes and new features.

One of the bugs we've fixed is: 

  • Cropped illustrated characters on feedback masters are blurry when previewed by slide/scene.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!