8 Replies
Steven Haigh

Hi Wendy, I have checked that.  My monitor is 100% and my laptop is 200%.  The characters seem to work fine on my laptop but when I plug into the monitor this is when I have the issue.

 

I have been using the same monitor for the last 18 months without issue but I have a new laptop and dock which may have caused the problem?

Steven Haigh

Hi Wendy, I spoke too soon.

Even if I change the laptop to 100% whilst it is plugged into the monitors it will download the photographic characters fine but the illustrated ones still dont work.  If i unplug and just work off the laptop it seems to download them okay other than it seems to have a very large box for the size of character (attached).  Any ideas?

I may have to contact Articulate support.