Hello. We are having a random issue where our Scorm 2004 4th edition files audio are randomly choppy. They go in and out....its not always the same audio file. They are fine listening to them not in SL360. We use Wavepad to produce these files. These files are 16 bit 44khz wav files that are inserted into the SL projects which is what is recommended by Scorm Cloud. We have checked with Scorm Cloud to see if this is an issue on their end. They are asking us to follow up with SL on this issue. We noticed that SL360 converts the wav files to mp3 files. Is there a setting we are missing?
That's correct! When .wav files are imported into Storyline, they are converted to .mp3 files.
Are you able to share your file with us for testing? Our Support team would be happy to take a look at the audio files and figure out why the audio isn't working as expected!
Hi Ren! Thank you. I can share a file with you...the only problem is its not always the same voiceover that is having the issue. Would it still be helpful to share one of them with you? Or a couple of them with you?
If you could share two of the files with us for testing, I think that would help greatly. We'll test their performance and see if we could find a connection between both files.
4 Replies
Hi Lora,
That's correct! When .wav files are imported into Storyline, they are converted to .mp3 files.
Are you able to share your file with us for testing? Our Support team would be happy to take a look at the audio files and figure out why the audio isn't working as expected!
Hi Ren! Thank you. I can share a file with you...the only problem is its not always the same voiceover that is having the issue. Would it still be helpful to share one of them with you? Or a couple of them with you?
Hi there, Lora!
If you could share two of the files with us for testing, I think that would help greatly. We'll test their performance and see if we could find a connection between both files.
Thank you for the opportunity to test your files!
Thanks Katie. I submitted them through the link.
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