I'm having so much trouble with classic characters in storyline! If I insert one, the entire program freezes. I have restarted the computer--nope. I've uninstalled and reinstalled the software--nope.
A couple of the classic characters are the only ones that somewhat resemble children--which are necessary for a course I'm developing.
I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Hi Sonya, and welcome to the E-Learning Heroes Community! Glad you're here. 🥳
I'm happy to share the workaround steps our colleague Chester shared with Rachel within her support case.
I hope they can provide you with some assistance!
Workaround 1: Completely Remove All Articulate
Please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
Workaround 2: Test in Previous Version of Storyline
If the above does not help, see if the problem is version-specific. Try installing one of the older versions of Storyline 360 and see if the issue persists. Here's how:
Please let us know if one of these workarounds does the trick! If you are still having difficulty, we'd be happy to take a closer look at your setup within a support case.
3 Replies
Hi Rachel,
I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
Rachel,
Did you get any resolution to this issue? I am having the same problem. It is only the classic characters.
Hi Sonya, and welcome to the E-Learning Heroes Community! Glad you're here. 🥳
I'm happy to share the workaround steps our colleague Chester shared with Rachel within her support case.
I hope they can provide you with some assistance!
Please let us know if one of these workarounds does the trick! If you are still having difficulty, we'd be happy to take a closer look at your setup within a support case.
Have a great start to your week!