A click trigger in my slide master does not work when using a phone, tablet or touchscreen. Works fine when clicking with mouse. Other buttons in the project work fine in both, but this seems to be related to it being in the slide master.
Skip the first few slides. The button I'm referring to is in the upper right corner but it doesn't appear until about the tenth slide. Anything from the slide "Z Hello" onward should demonstrate the issue. The upper right corner has an image which should display a new layer when clicked or touched.
I have determined the problem and fixed it, but I still don't understand why that's the case.
My user click event in my Slide Master brings up a new layer, also in the Slide Master. This new layer is not a dialog, yet it doesn't cover the entire base layer either. In this new layer I had a trigger which hides the layer whenever the user clicks outside a rectangle on the layer. This is what was causing the problem. All I can guess is that a tap from a phone or touchscreen causes the hide layer event to fire as if it was detecting someone clicking outside the rectangle, so it was being interpreted that the user was both clicking to show the layer AND clicking outside the rectangle to also hide the layer. I changed the logic slightly allowing me to remove the "clicks outside" trigger, and the problem went away.
Thanks so much for sharing what you were experiencing and that you resolved the issue. Wonderful news!
If you share your .story file in the thread, we can get a closer look at what you were experiencing, if you like! I'm interested to hear what other community members would suggest in this instance.
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I have determined the problem and fixed it, but I still don't understand why that's the case.
My user click event in my Slide Master brings up a new layer, also in the Slide Master. This new layer is not a dialog, yet it doesn't cover the entire base layer either. In this new layer I had a trigger which hides the layer whenever the user clicks outside a rectangle on the layer. This is what was causing the problem. All I can guess is that a tap from a phone or touchscreen causes the hide layer event to fire as if it was detecting someone clicking outside the rectangle, so it was being interpreted that the user was both clicking to show the layer AND clicking outside the rectangle to also hide the layer. I changed the logic slightly allowing me to remove the "clicks outside" trigger, and the problem went away.
Hi Jim!
Thanks so much for sharing what you were experiencing and that you resolved the issue. Wonderful news!
If you share your .story file in the thread, we can get a closer look at what you were experiencing, if you like! I'm interested to hear what other community members would suggest in this instance.
Have a great start to your week!