Clicking a marker is causing Storyline to crash
Jul 19, 2012
Has anyone else experienced this and know how to fix it? I have a slide in my story that has eight markers. When I click on one to edit it, I get the pop-up saying Storyline has crashed and to close the program.
When I first created the slide, I was able to edit the markers and the slide without issue. Today, I am not able to edit a marker without it crashing. I just click on a marker to see it expand, and then it crashes. At that point, I hadn't even had a chance to make edits.
Update: After the 3rd crash on this slide, I was able to update one of the markers (changing the displayed info from blue background to purple on #7 marker) by clicking on the marker in the timeline. I still need to edit marker #2 by adding an image.
I'm attaching a shortened version of the story file. The marker slide still causing crashes.
Laura
9 Replies
Hi Laura,
It's your marker number 2 that is causing the problems. Every time you click on it, it crashes Storyline. Still playing with it, but I thought I would give you an update. You might be better off submitting a support case.
Always Happy to Help,
Adrian
Hi Laura,
You could copy all of your markers except for number 2 and basically create a new marker slide. You would have to recreate marker 2 from scratch since it crashes no matter what you do when trying to select it. I would then delete the old marker slide altogether. I don't know what happened to make it crash all the time when you go near it.
Hope this helps,
Adrian
Hi Laura,
Were you able to recreate your course and create a new marker 2? Did you experience the same problems after.
Always Happy to Help,
Adrian
Hi Adrian,
I switched back to another module I was working on for the time being. I will try to follow your suggestions to try to fix that slide. I'll let you know how it goes (most likely sometime this week!).
Thanks for you help!
Laura
Hi Laura,
I tried it out myself and everything worked. Let me know how your attempt goes when you get time.
Always Happy to Help,
Adrian
Hi Adrian,
I'm trying to click on the other markers and am now having them all force close on me so it will not be as easy as copying over the other markers. :-(
Laura
Hi Laura,
Does this only happen on your project file markers.story or does it happen with every project?
Always Happy to Help,
Adrian
This only happened with the Safety module I was working on. Sorry for the grumble up above. The markers as a whole work beautifully, but I was having trouble with this slide. I don't know if it had to do with cutting and pasting from an Engage file.
Thanks for your help. I'm glad to get this project completed.
It wasn't my favorite as I was only retrofitting a Studio module to Storyline.
Laura
Hi Laura,
You are welcome. I am glad you were able to resolve your problems. It might have been cutting and pasting from an Engage file. I'll do some looking and let you know if there have been any others issues when pasting from an Engage file.
Adrian
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