Closd Captions Not Working

Hi Joseph,

Would you please have the captured publishing error re-uploaded?

Thank you,

Kenji

Here it is

Thanks for sharing the error that you are seeing, Joseph.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hi Leslie,

Thank you for your response.  I went ahead and did a support ticket, and have uploaded it for support to take a look.  Do you want to take a look also?

That's perfect, Joseph.

Thanks for the update.

I see that Peter is already taking a look, so you're in great hands :)