Closd Captions Not Working

May 14, 2019

Hi.  I am not able to get Closed Captions to work in 360!  I have tried everything.

1.  I can see the captions in Preview mode;

2.  When I save the captions and the file, and ensure that the Player has captions enabled, I go to publish my file.

3.  When I publish I get an error

4.  I have tried creating a trigger (from previous threads) - still get an error on publshing

The error is attached.  I have tried every way to get captions to work and I cannot move forward on modules until this is resolved.

5 Replies
Leslie McKerchie

Thanks for sharing the error that you are seeing, Joseph.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

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