Closed Caption not appearing in player

Hello!  I'm working on transferring our training modules from Storyline to Rise 360.  We have scenarios we've created with audio so I need the closed caption available on the player.  Some modules that I publish to Review 360 to post into Rise show the closed caption option, while others do not. The players are exactly the same, and the closed caption box is checked on the players that are not showing the closed caption option.   I review the scenario prior to publishing it and again, no CC is showing on the player even though it is selected.  Why oh why is this happening?? LOL  I have looked at every setting I can think of and cannot figure out why the CC is not appearing on some of the scenarios.