I added closed caption to a video and published as a video with automatic captions to play. However it is very glitchy and goes in and out constantly when viewing the MP4. Any ideas on why this would happen and how to make the closed caption work normally?
When publishing to video, player elements (including closed captions) are not included, so it makes sense you're using the variable as a workaround.
We have a possible bug logged where Closed Caption is shown blinking in a published video/MP4.
We are also tracking a feature request to include closed captions in the MP4 output. I'll add this discussion to both reports so we can let you know when we have any updates!
I wanted to update this discussion to share that we no longer see this issue where closed captions are blinking in a published video when using the latest version of Storyline 360, Build 3.61.27106.0.
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
5 Replies
Hi, Mindy.
When publishing to video, player elements (including closed captions) are not included, so it makes sense you're using the variable as a workaround.
We have a possible bug logged where Closed Caption is shown blinking in a published video/MP4.
We are also tracking a feature request to include closed captions in the MP4 output. I'll add this discussion to both reports so we can let you know when we have any updates!
Additional information:
Hello Mindy,
I wanted to update this discussion to share that we no longer see this issue where closed captions are blinking in a published video when using the latest version of Storyline 360, Build 3.61.27106.0.
If you or others are experiencing any additional issues using the latest update, please contact our support team directly.
Hi there,
I just exported a video with an automatic trigger to play the closed captions and saw the blinking issue. I have v3.68.28820.0.
Hi Susan,
Thanks so much for reaching out! Sorry to hear you are running into that issue.
I see you have opened a support case and you are working with my colleague Cleo. Great call, you are in good hands!
We'll continue the conversation over in the support case.
Have a great start to your week! 🎉
Hi, Mindy and Susan!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!