Closed caption when published in video format is jumpy / glitchy

Nov 04, 2021

I added closed caption to a video and published as a video with automatic captions to play.  However it is very glitchy and goes in and out constantly when viewing the MP4.  Any ideas on why this would happen and how to make the closed caption work normally?

5 Replies
Maria Costa-Stienstra

Hi, Mindy.

When publishing to video, player elements (including closed captions) are not included, so it makes sense you're using the variable as a workaround. 

We have a possible bug logged where Closed Caption is shown blinking in a published video/MP4. 

We are also tracking a feature request to include closed captions in the MP4 output. I'll add this discussion to both reports so we can let you know when we have any updates!

Additional information:

Leslie McKerchie

Hello Mindy,

I wanted to update this discussion to share that we no longer see this issue where closed captions are blinking in a published video when using the latest version of Storyline 360, Build 3.61.27106.0.

If you or others are experiencing any additional issues using the latest update, please contact our support team directly.

Kelly Auner

Hi, Mindy and Susan!

I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

One new feature we’ve included:

Boost video accessibility by including closed captions when publishing projects as MP4 video files.

To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!