Closed Captions in Full Screen not working

Dec 20, 2017

I have published a story file to 360 Review that contains video set to view in a new browser window. This video contains some closed captions.

The captions do not appear when viewing the file in a new window in 360 Review. However, they do appear if viewing it in slide.

Is it possible to view closed captions on a video when it is playing in a new browser window?

27 Replies

Cassandra Toscano
Katie Riggio

over 1 year ago09/08/22 at 6:08 am (UTC)

Hi Katie,

Is there any update on this? It's been 4 years since the issue was first raised (in this thread at least!). Thanks.

John Morgan
Staff

over 1 year ago09/08/22 at 3:40 pm (UTC)

Hi Cassandra,

I'm sorry you're having issues with closed captions in new browser windows. This is a bug that has been reported and is being tracked by our team. I have added your voice to the report. When there's an update regarding this issue, this conversation will be updated.

Thanks for reaching out!