72 Replies
Lizzie Angell

ok so it is a review tool problem - the captions at the moment sit over my menu bar (it was designed with out captions in mind) it all is fine until some thing animates in and then suddenly the captions sit BEHIND everything else and are illegible - not great for client review

Ashley Terwilliger-Pollard

Hi Lizzie,

Sorry for the trouble you've run into with Closed captions! You mentioned it's a Review tool problem, do you mean that you only see this happening while viewing the course in Review instead of Storyline's preview or published output? 

Could you share an example for us to take a look at? 

Matt McGuire

OK, I see.  I think I was hoping that it would take my audio and automatically populate the captions.  Kind of like a reverse operation of how you can type the text and have the automated voices read it.  Thanks for getting back so quickly, it's not what I wanted (having to type captions for 3 dozen slides), but at least now I know how to do it.  Thanks again Leslie!

Lizzie Angell

quicker way to do it is copy and paste your audio script into the text to speech tool - click for closed captions to be created. - this will create your captions along a timeline - then go into the closed captions option on that audio your created - export the captions and then import them into your proper audio - it wont match exactly but will be a case of adjusting rather than typing all of them in.

Cassandra Miller



I am also having an issue with captions. They work perfectly when I am previewing my file. My published file, however, is very inconsistent. Sometimes the captions work, sometimes they don't work, and sometimes they randomly stop in the middle of a slide. I have done many captions with Storyline, and this is a first for me. 

Ashley Terwilliger-Pollard

Hi Cassandra, 

Can you tell us more about where you've tested the published course? I'd want to make sure you've uploaded it to your LMS or web server to test and use a supported browser. If you're doing all that and the captions are misbehaving are you able to share a sample of your course with our Support Team so that we can take a look?

Cassandra Miller

Hi Ashley,

I tested my published course to my LMS as HTML5 Only. I had the same experience with the captions using Edge, Chrome and FF.

We have many Storyline courses with captions working as expected with our LMS. I'm not sure what's different about this one. Unfortunately I am unable to share my file. The only 'unique' characteristics that come to mind:

* This course was originally in Storyline 2, and upgraded to Storyline 360

* I copied and pasted the captions from text (not VTT/caption file uploaded)

* The slides are all set to 'advance to the next' when timeline reaches the end.

Although I mention the above as 'unique', it's realty not all that unique, because we have other courses we recently upgraded with the same above characteristics and they work fine. Not sure what's going on with this one.



Cassandra S. Miller
Instructional Designer and Developer
Transition Services

Ashley Terwilliger-Pollard

Hi Cassandra, 

It's difficult to say what could be wrong without seeing this one file, especially since you have other files set up exactly the same way. If you're not able to share the file (we can sign an NDA if that helps!) I'd test out importing it into a new Storyline file and confirming that all your files are saved locally. 

If you're still stuck, reach out to our Support Team and perhaps a screen sharing session will at least allow us to see what you see! 

Priyanka Mehta

Hi Leslie/Ashley,

I'm facing the similar issues for the closed captions file (.srt file) which was added to storyline file by two methods thatI found through the forum itself:

  • Renaming the .srt file as the video file and when we insert video the .srt file embeds automatically.
  • Adding the closed captions file separately using the add caption tab.

In both the cases I could neither see the text in edit caption window nor while previewing the slide nor in the publish version (IE / Chrome).

All I could see in the edit caption window was the duration placeholder where the caption were supposed to be added manually which all together did not solve the purpose of importing the caption file. 

The .srt file was created using the below format;


00:00:01.000 -> 00:00:05.000

Lorem ipsum.


00:00:06.000 -> 00:00:11.000

Lorem ipsum.

I'm currently on 3.26.18601 version.

Ashley Terwilliger-Pollard

Hi Priyanka,

Have you looked at updating to the latest version of Storyline 360,  build 3.29.19305.0?

I'd start there to ensure you have all the latest updates and fixes, and if you're still having trouble our Support Team would love to take a look at your files. Let us know if you go that route and I'm happy to follow along! 

Priyanka Mehta

Hi Ashley,

Thanks for the response.

I have updated my storyline version to 3.29.19305.0, but the problem still persists. The closed caption placeholders were generated but the text did not seem to appear in the caption box itself.  

I will not be able share the source file, would appreciate if this can be done without it.


Priyanka Mehta

Katie Riggio

Hi there, Priyanka. Thanks for sharing this extra piece!

We appreciate confidentiality and are happy to sign an NDA if that works for you and your team. If you can only share a .SRT file with us for testing – that would be gold, too! Just let us know. 😊

The steps you took are spot-on, so let's see if we can narrow down why this is happening:

  • Are the files saved on a local C: drive? Saving on a network drive can cause odd behavior, so I'd like to rule this out as the culprit.
  • Is this happening in a specific Storyline file, or with any one you create? 
Priyanka Mehta

Hi Katie,

To answer your questions first, 

  • Yes the files are on C drive.
  • No, I have tried the same steps in different storyline files, system as well as versions but still the error persists.

When I'm inserting the video wherein the .srt file name is kept same as video file name the .srt file in importing to storyline with only placeholders visible but not the text that's been entered in the .srt file.

I have attached the .srt file I was testing with and here is the link (https://www.youtube.com/watch?v=n6Hwpp1jWok) of the video from where I fetched the transcript. The timings may not be apt as I have written them without using any particular software. 

Hope this helps!


Priyanka Mehta

Dave Johnson

I just received a license to use Sonix, which transcribes closed captions from audio and video. I can export to either .srt or .vtt files.  I am embedding the .mp4 of a webcast on a slide (insert video from file) and including the cc file in the same folder with the same name.  The help file says that the cc file will automatically get uploaded. I've tried this about 8 times with manually importing, hoping the automatic import works, using 2 different cc files and my project crashes each time.  I'm using Storyline 360 version 3.29.19305.0  

Is anyone else having problems importing CC files to an inserted mp4 file?