Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of CC before so it's annoying it's not working anymore.
Here's a test file if anyone would like to take a look.
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi David and welcome to E-Learning Heroes :)
Publishing your Storyline course to Video removes any interactivity, so your learners would not be able to click your closed caption button in your player.
You can, however, add a trigger to your automatically turn the captions on and they will display when you publish your course to video. Check out the instructions here.
Thank you. I'm new to the entire e-Learning world.
I followed the instructions except for the Tip stating "You need to import at least one caption file into your project to see the built-in caption variable." I don't know what that means since I already have individual audio tracks and captions for each slide.
Do I need to record an audio file that covers the duration of the story (1:17 in length) and then include that somehow when I publish? Thanks for your help.
Hi David, I think this is an outdated instruction. When the closed captioning feature was first released there was no caption edior in Storyline. You had to create the captions in a separate file and then import them into Storyline.
If you have added captions to your audio, you should be able to see the caption button when you preview or publish your course.
Yes Nancy, I agree that I should be able to see the captions :=]. They are
vsible in Preview as well as on Articulate Review. However, the CC option
is not available in the published MP4.
Hi David!
Did you follow the instructions that I shared above with you about the trigger to automatically show the captions?
Take a look at my .story file and the published MP4.
Leslie - I did follow the instructions for the trigger as you can see in my file. I don't know if this is an apple-to-apple comparison since you embedded a video within your story where I just added audio tracks and captions to slides before publishing. I'm eager to learn.
Aha! It is performing differently, David. Thanks for sharing that file so that I could take a look.
I see that we have a feature request in place for the captions to display as expected when publishing to MP4.
I'm adding this conversation to the report so that I can update you when we have additional information to share.
Hi, I am facing the same issue but its different. After publish, CC not displaying in the first slide other slides are working fine. But I can see the CC while previewing the course.
And, another issue is CC is not displayed fully. Its cut the end. Why it's happening. My audio layer is on top only.
These issues have happened in chrome only. Firefox working well.
Hi Ravi,
I'd love to help - since your issue seems different than what other folks have discussed here it would help to know a bit more about your file and environment.
Can you let me know what update of Storyline 360 you're using? The latest is build 3.20.16814.0 and you can check by going to the "Help" Tab -> "About Articulate Storyline".
Also, what version of Chrome are you viewing the published course in? Did you upload it to your web server, LMS or are you testing it locally?
Lastly, if you can share the .story file that'll help us take a look at your particular setup.
Hi,
My Storyline 360 is : V3.20.16814.0
Chrome is : 69.0.3497.100.
And I checked in locally.
Hi Ravi,
Would you be able to share your file so we can test it on a web server and a LMS?
You can either share it here in a new reply, or send it to us privately here. I'll be standing by!
I am having a similar issue - the captions work fine in preview - but on publish screens with video full screen - the video seems to be sitting over the top of the captions! I only know this as one of my videos does not fill the whole screen.
Need a fix asap please
