Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of CC before so it's annoying it's not working anymore.
Here's a test file if anyone would like to take a look.
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
ok so it is a review tool problem - the captions at the moment sit over my menu bar (it was designed with out captions in mind) it all is fine until some thing animates in and then suddenly the captions sit BEHIND everything else and are illegible - not great for client review
Hi Lizzie,
Sorry for the trouble you've run into with Closed captions! You mentioned it's a Review tool problem, do you mean that you only see this happening while viewing the course in Review instead of Storyline's preview or published output?
Could you share an example for us to take a look at?
Can someone walk me through the process to take my audio recording on the slide and get it to show up in captioning? I can save my audio file as an MP3 or a wav. I see no option to save it in the other formats that are listed: SRT, VTT, SBV, or SUB. Thanks.
Hello,
I am also having an issue with captions. They work perfectly when I am previewing my file. My published file, however, is very inconsistent. Sometimes the captions work, sometimes they don't work, and sometimes they randomly stop in the middle of a slide. I have done many captions with Storyline, and this is a first for me.
Hi Cassandra,
Can you tell us more about where you've tested the published course? I'd want to make sure you've uploaded it to your LMS or web server to test and use a supported browser. If you're doing all that and the captions are misbehaving are you able to share a sample of your course with our Support Team so that we can take a look?
Hi Ashley,
I tested my published course to my LMS as HTML5 Only. I had the same experience with the captions using Edge, Chrome and FF.
We have many Storyline courses with captions working as expected with our LMS. I'm not sure what's different about this one. Unfortunately I am unable to share my file. The only 'unique' characteristics that come to mind:
* This course was originally in Storyline 2, and upgraded to Storyline 360
* I copied and pasted the captions from text (not VTT/caption file uploaded)
* The slides are all set to 'advance to the next' when timeline reaches the end.
Although I mention the above as 'unique', it's realty not all that unique, because we have other courses we recently upgraded with the same above characteristics and they work fine. Not sure what's going on with this one.
Thanks
Cassandra
Cassandra S. Miller
Instructional Designer and Developer
Transition Services
[Software
Hi Leslie/Ashley,
I'm facing the similar issues for the closed captions file (.srt file) which was added to storyline file by two methods thatI found through the forum itself:
- Renaming the .srt file as the video file and when we insert video the .srt file embeds automatically.
- Adding the closed captions file separately using the add caption tab.
In both the cases I could neither see the text in edit caption window nor while previewing the slide nor in the publish version (IE / Chrome).
All I could see in the edit caption window was the duration placeholder where the caption were supposed to be added manually which all together did not solve the purpose of importing the caption file.
The .srt file was created using the below format;
1
00:00:01.000 -> 00:00:05.000
Lorem ipsum.
2
00:00:06.000 -> 00:00:11.000
Lorem ipsum.
I'm currently on 3.26.18601 version.
Hi Ashley/Linda,
Please update about the above issue I'm facing.
Hi Priyanka,
Have you looked at updating to the latest version of Storyline 360, build 3.29.19305.0?
I'd start there to ensure you have all the latest updates and fixes, and if you're still having trouble our Support Team would love to take a look at your files. Let us know if you go that route and I'm happy to follow along!
Hi Ashley,
Thanks for the response.
I have updated my storyline version to 3.29.19305.0, but the problem still persists. The closed caption placeholders were generated but the text did not seem to appear in the caption box itself.
I will not be able share the source file, would appreciate if this can be done without it.
Regards
Priyanka Mehta
Hi there, Priyanka. Thanks for sharing this extra piece!
We appreciate confidentiality and are happy to sign an NDA if that works for you and your team. If you can only share a .SRT file with us for testing – that would be gold, too! Just let us know. 😊
The steps you took are spot-on, so let's see if we can narrow down why this is happening:
- Are the files saved on a local C: drive? Saving on a network drive can cause odd behavior, so I'd like to rule this out as the culprit.
- Is this happening in a specific Storyline file, or with any one you create?
Hi Katie,
To answer your questions first,
- Yes the files are on C drive.
- No, I have tried the same steps in different storyline files, system as well as versions but still the error persists.
When I'm inserting the video wherein the .srt file name is kept same as video file name the .srt file in importing to storyline with only placeholders visible but not the text that's been entered in the .srt file.
I have attached the .srt file I was testing with and here is the link (https://www.youtube.com/watch?v=n6Hwpp1jWok) of the video from where I fetched the transcript. The timings may not be apt as I have written them without using any particular software.
Hope this helps!
Regards
Priyanka Mehta
