Closed captions not working

Hello, Priyanka! Really sorry you're still dealing with this. I'm going to open a case for you so we can get this resolved as soon as possible.

You'll hear from one of our Support Engineers soon!

Hi Alyssa,

Yes, Michael sent the solution and there was a gap in .srt file. Now, it is working fine. Thanks for the support. :)

Regards

Priyanka Mehta

Happy to hear that Priyanka, and thanks for the update! 

I just received a license to use Sonix, which transcribes closed captions from audio and video. I can export to either .srt or .vtt files.  I am embedding the .mp4 of a webcast on a slide (insert video from file) and including the cc file in the same folder with the same name.  The help file says that the cc file will automatically get uploaded. I've tried this about 8 times with manually importing, hoping the automatic import works, using 2 different cc files and my project crashes each time.  I'm using Storyline 360 version 3.29.19305.0  

Is anyone else having problems importing CC files to an inserted mp4 file?

Hi Dave!

Let's see why you're running into this speed bump!

The first thing that comes to mind is that your file isn't being imported from your local drive. All imports to Storyline should be from the C: drive to ensure full compatibility!

If you've already imported the .mp4 file from your local drive, then there might be an issue with the format. 

I'm linking one of our support articles that walks you through importing captions, both with media and without media. 

Please let me know if you're still hitting a snag!

Hi there, Dave! It looks like you replied via email, and your attachments didn't come through.

Instead, I'd like to connect you with our Support Engineers. They're rockstars at troubleshooting these kinds of issues! Here's how:

• Click here to open the Support case form.
• Attach the files at the bottom of the form, including screenshots, caption files, and relevant video files
• After clicking Submit Case, you'll see a case number.

Then you'll hear back from one of our engineers shortly!

And I am having yet another variation - I have been adding CC just fine.  Now all of a sudden the auto play function when I click on the caption box has stopped.

I have tried playing them manually that doesn't work.

Also, I have uncovered a bug in SL, that when I replace audio - quite often the audio is present but won't play in preview.  Solution and workaround is to delete the audio and re-insert but then you lose the CCs. thought you should know.

Any suggestions why the cc has stopped working?

Hi Lindsey!

Sorry you've hit this snag! 

It would be helpful to take a look at your project with closed captions. Off the top of my head, I can't think of what would cause the autoplay function to stop. 

Would you mind sharing your file with us? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.

Also, thank you for bringing that bug to our attention. I'll take a look at that in the course too. 

I, too, am running into problems with closed captions. Here's what I'm experiencing:

1. Added a video and closed captions (compression: automatic) 
2. Published to Review - Auto compression caused the video to be blurry (video originally captured in a much bigger size than Slide Size) - CC's are displaying fine
3. Adjusted video compression to None & republished to Review
4. Video displaying fine, CC's not working

The interesting thing is - on first pass CC's don't work. When I move to a different slide (back/forward) and return to the video - CC's display as expected.  

I am experiencing this in both Review and our LMS. 

I submitted a ticket with Articulate Support, but would like to know if anyone has encountered an issue like mine, and what the workaround was. 

I am having a problem--when I try to import a caption file it is not working. This is a caption file I exported from a video in Storyline. Any suggestions?