Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of CC before so it's annoying it's not working anymore.
Here's a test file if anyone would like to take a look.
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi, I'm also having problems with getting captions to display. I created an .SRT file separately, then imported into my .story file, using the Import, Captions option, while editing the file in Storyline.
The system definitely knows there is some caption content there (even though nothing is displaying visibly on screen), because if I try and import the caption file a second time, I get a prompt asking whether I want to overwrite the existing captions.
So I can't see the captions themselves when I go to 'Edit captions' from within Storyline - nor do they show up in the Preview - and if I Publish the project, they don't show up there either (I'm publishing in TinCan for LMS).
However, when I preview the video, the 'Caption' icon appears in the video player, which selects on/off (so again, something in Storyline recognises the caption file/content is present) - but nothing appears.
I know this may seem like a very stupid question, but when I originally created the captions (while editing the video in DaVinci Resolve), I formatted the subtitles to be white, on a light grey background. I then exported the video in MP4 format (and inserted in Storyline), with a separate accompanying SRT file. I cannot for the life of me see any way that the SRT file carries over any of the formatting that would have been present in DaVinci - but it struck me that my MP4 video is of software with a predominantly white display - so if white text is showing on a white screen, it would of course be invisible. (But there is no formatting in the SRT file...)
Anyway, I've tried applying a Trigger (as suggested above) to get the captions to appear - but no success.
My Storyline file is HUGE, so not really practical to upload here... any other suggestions, anyone?
Hi Julia!
We're happy to help! I've started a case on your behalf with our Support Engineers to offer their expertise to understand what you're running into. You should've received an email confirming the case, including an upload link if you're comfortable sharing the .story file with us.
You'll hear from our team shortly!
Yes! I can only get captions to work if I create them afresh within Storyline. But if I import the .SRT file (by any of the methods available) nothing appears, either within the Caption editing window, the Preview or the Published file.
I've spent days and days creating .SRT files for a substantial amount of video, specifically timed - and none of it is importable to Storyline. Really frustrating.
However, if I try to re-import the captions, Storyline prompts me to ask if I want to overwrite the existing subtitles (which do not display) - so something in Storyline knows the .SRT information is there.
I've run out of ideas on how to solve this. Help!
Hi, Julia.
I took a look at your case, and it seems my teammate Philam sent you an upload link so troubleshooting can start on your project.
Please reach out to Philam through the support case if you have any questions, and I'll keep an eye on it as well.
Was this issue resolved? I'm having the same problem when importing any caption files like .srt, .vtt. I can see the captions in preview and if I launch it by double-clicking the story.html, but not when launched through our LMS. The CC button doesn't even show up.
Hello James!
Sorry, you're running into this issue with the CC button not appearing when viewing the course in an LMS environment!
Are you not seeing the CC button on any of the slides or just certain slides? Additionally, have you tried testing the course in SCORM cloud to see if the course behaves the same in a different LMS environment?
Thanks for bringing this to our attention!
Hello,
I am facing a similar issue. I am enable to add or edit the cc text. The cc editor screen is taking forever to load. Screenshot attached.Hello Nutan!
I see that you've reached out to our team of Support Engineers and working with my teammate, Fannie May! You're in great hands. We'll continue the conversation in your case so that all information is in one spot.
Thank you Lauren!
Hi-I'm having this same problem. THe CC control does not show up in the player, no matter if I use the classic or modern player layout, and I've tested in Chrome, IE, Edge and none of them shows the CC option in the player frame. I also tried multiple SCROM versions. This is a MAJOR issue for me and and a very large project.
Three years later and I'm facing a similar issue. I have audio files that have closed captions. They show up in the media library as "not used" but they are correct in the editor. The page in Review, however, doesn't even show the [cc].
Thank you for sharing these helpful details, Sharon. Happy to help here!
I want our support engineers to step in to help shed some light on this, so I've opened a support case on your behalf. You should've received an email confirming the case, including an upload link if you're comfortable sharing the .story file with us.
You'll hear from our team shortly!
hi there. I'm able to add captions and view the cc button, however, my captions don't appear when I preview or publish the video.
I've never had this problem before. Has the latest update impacted this functionality?
Hi, Karina.
Thank you for opening a support case! It looks like you let Lianne know that you were able to find a solution for the closed captions not showing, so that's great news!
Please reach out through the case if you have additional questions.
Hello
Has this issue been fixed?
I'm thinking it has to do with loading time only on the first slide of a course which contains (in my case) video and captions. It happens randomly but always on the first slide. Going forward and then back to the first slide the button then works.Hi, Walter.
Let me ask you a few questions to narrow down the issue:
- Are you experiencing this after publishing the file?
- If so, which format are you publishing it to (web, Review 360, LMS)?
- If for the web or LMS, are you testing it locally or after uploading it to its final environment?
If you can share a sample .story file through a support case, we're happy to investigate what's happening.
