I understand that you've been having some issues utilizing items in the content library and publishing the project. Strangely, it's saying that there's no internet connection but you certainly have confirmed that there is (you can browse).
To assist you better and more efficiently, quickly isolating the issue is my first objective. I hope you won't mind reverting with answers to these questions:
Has this been an issue for all the projects you've been working on or only isolated to one?
How long has this issue been going on?
What's the specific error message showing up? - Sending us a screenshot would be much better if that is fine with you.
What's the version of your Articulate Storyline 360?
Do you recall something that happened before the issue started? (e.g. your company's IT reconfigured some connection settings before noticing this behavior)
I believe you also want to resolve this immediately so I have here some steps for you to try:
Let's ensure that your network is not blocking the connection to Articulate's servers. You may refer to this article from the company's knowledge base.
There were enhancements done recently and one of the things addressed is connectivity. You may go ahead and update the application to the latest version by following the steps here.
If you were on the latest update and the issue is pointing to the application (all projects behave in the same way) a quick repair can help.
You may run some diagnostics to also figure out a solution or share the information with our support engineers when you decide to reach out to them.
Moving forward, I'd like to help you out minimize or eliminate downtimes or delays when you're working on projects, please add these useful articles in your quick links:
There is an article you can refer to so that every project is free of issues.
When noticing some irregularities with the application's connectivity, you may check the status of the servers here.
Has this been an issue for all the projects you've been working on or only isolated to one? -- To all the projects
How long has this issue been going on? -- For about a week
What's the specific error message showing up? - Sending us a screenshot would be much better if that is fine with you. -- Attached are the screenshots
What's the version of your Articulate Storyline 360? -- 3.33.20697.0
Do you recall something that happened before the issue started? (e.g. your company's IT reconfigured some connection settings before noticing this behavior) -- Not changes happned
5 Replies
Hi, Chirag!
I understand that you've been having some issues utilizing items in the content library and publishing the project. Strangely, it's saying that there's no internet connection but you certainly have confirmed that there is (you can browse).
To assist you better and more efficiently, quickly isolating the issue is my first objective. I hope you won't mind reverting with answers to these questions:
I believe you also want to resolve this immediately so I have here some steps for you to try:
Moving forward, I'd like to help you out minimize or eliminate downtimes or delays when you're working on projects, please add these useful articles in your quick links:
Has this been an issue for all the projects you've been working on or only isolated to one?
-- To all the projects
How long has this issue been going on?
-- For about a week
What's the specific error message showing up? - Sending us a screenshot would be much better if that is fine with you.
-- Attached are the screenshots
What's the version of your Articulate Storyline 360?
-- 3.33.20697.0
Do you recall something that happened before the issue started? (e.g. your company's IT reconfigured some connection settings before noticing this behavior)
-- Not changes happned
Good morning, Chirag!
So sorry you've been dealing with this connection error. I see that my teammate, Jopney, is on the case to help isolate the cause of this message.
I'll share these latest clues with her and follow the troubleshooting journey!
I have done some experiments and its working for me.
I will share this here if anyone facing same issue, can try.
I opened the task manager and end task the "Articulate 360 Desktop Service.exe".
The I opened the publish dialog box, and this time I could able to publish to Review 360.
Hi Chirag,
Thanks for jumping back in here to let us know how you were able to publish to Review 360 again!
This discussion is closed. You can start a new discussion or contact Articulate Support.