Continued issues with text running off slide

Jan 19, 2018

Lu Post
By Lu Post

I know this issue has been brought up before but it continues to persist and seems to be getting worse. We are using Storyline 360 on local computers. When we use a text placeholder from the Master slide, after the course is published, the text box loses it's "Wrap Text" property, even though the Master slide placeholder is set to wrap text. We've quit using the placeholders and simply add text boxes, but each time we have to make an update to an older course, it requires a lot of work to go and fix these text boxes. We see this behavior even in brand new courses. 

For anyone having the issue, the fix is to right-click the text box, select Format Shape > Text Box tab and re-check the Wrap text box.

Pinned Reply
Steven Benassi
1 year ago02/15/23 at 8:57 pm (UTC)

Hello Everyone!

I wanted to share some great news! We are no longer seeing the bug that caused text boxes to break after applying a built-in theme in projects imported from PowerPoint to Storyline.

Please make sure that you are using the current version of Storyline 360 (3.72.29699.0).

To confirm or update your version of Storyline 360:

  • Launch the Articulate 360 desktop app on your Windows machine.
  • Click the drop-down arrow next to Storyline 360 and select Other Versions.
  • Here you will see the current version being used, or have the option to update.

Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

43 Replies
Steven Benassi
1 year ago02/15/23 at 8:57 pm (UTC)

Hello Everyone!

I wanted to share some great news! We are no longer seeing the bug that caused text boxes to break after applying a built-in theme in projects imported from PowerPoint to Storyline.

Please make sure that you are using the current version of Storyline 360 (3.72.29699.0).

To confirm or update your version of Storyline 360:

  • Launch the Articulate 360 desktop app on your Windows machine.
  • Click the drop-down arrow next to Storyline 360 and select Other Versions.
  • Here you will see the current version being used, or have the option to update.

Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

Mark Johnson
12 months ago05/18/23 at 1:14 pm (UTC)

I had this issue a couple of years ago, then it went away. Today it came back on an install I've been running without any issues until now.

It happens even on a brand new Storyline file with nothing imported from PowerPoint or anywhere else. If I save the file and close it down, then open it again, the text runs right of the page even when the standard title and text slide format is used.

I can't believe this is still a thing.

Eric Santos
12 months ago05/18/23 at 7:16 pm (UTC)

Hi Mark,

I'm sorry to hear you've hit this snag! You mentioned that you see the textbox breaking even with nothing imported from PowerPoint. It is possibly a different issue than the one reported in this post.

Please share the steps you're doing when the problem happens so we can investigate further. I'm looking forward to hearing from you!

Mark Johnson
12 months ago05/19/23 at 5:49 am (UTC)

Hi Eric,

Thanks for responding.

No specific steps that I have noticed. I create the file, type in the text, save and close the file. When I open it the next day the text on all slides is running off to the right. Way off, like three additional slide widths.

It happens randomly and doesn’t affect every file, but there is nothing unique about the affected files.

As I said, this exact thing happened a few years ago and then it stopped.

Best regards

Mark Johnson

Steven Benassi
12 months ago05/19/23 at 3:44 pm (UTC)

Hi Mark!

Thanks for sharing the feedback! Sorry to hear that text breaking out from the text box has been an ongoing issue for you! I'd be happy to provide some insight!

Testing out those steps you mentioned in several different Storyline 360 courses (version 3.75.30269.0) I was unable to reproduce the same behavior. Every time I re-opened a saved course after adding a text box, the text always retained proper formatting.

I just had a clarifying question. Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring.

Also, if you would be willing to share one of the .story files that consistently displays this issue, I'd be happy to take a closer look and test it out on my end as well!

Looking forward to hearing from you!

 

Raj Kumar
9 months ago08/01/23 at 10:21 am (UTC)

Hi, i also facing the same issue. Once i import a slide from PowerPoint into storyline and i change the layout it looks fine. When i save my storyline file and opens the next time, the text on all slides is running off to the right. Wrap text was unchecked automatically, Could you please gudie me to fix this issue?

Kelly Auner
9 months ago08/02/23 at 4:19 pm (UTC)

Hi, Raj!

Thanks for reaching out and I'm so sorry you're experiencing this issue. I'm happy to help narrow down the issue and have a couple of questions to start.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it here or privately in a support case. It will be deleted when troubleshooting is complete!

Jana Rupping
9 months ago08/03/23 at 12:40 pm (UTC)

Good Day,

I am really struggling to upload a PPT presentation onto Storyline, similar to many of the above struggles from users.  I have even created a brand new PowerPoint presentation and can still not upload it.  I am not able to share my presentation, since it is private property of the company I work for.  Please assist me with a solution?

I attached the error message I keep getting.  I have updated my storyline to the latest version and this did not solve the issue. 

Kind regards,

Jana

Jose Tansengco
9 months ago08/03/23 at 4:54 pm (UTC)

Hello Jana, 

Sorry to hear that you ran into this issue. 

This article explains possible reasons why your PowerPoint presentations are not importing properly, as well as how to solve them.

You'll also want to make sure that you have a supported version of Microsoft Office installed. If the issue persists, try doing a repair of your Storyline 360 installation to see if this helps. 

Let me know if this works for you!

Jana Rupping
9 months ago08/04/23 at 10:44 am (UTC)

Thank you for your reply.
None of the things you suggested works. I have now done a new PPT and it still does not work.
I have uploaded this very same PPT before, now I made a few changes to text and it refuses to allow me to upload it.
I need this done urgently.
Please assist.

Kind Regards,

Jana Rupping
Senior Compliance Specialist | Office of Ethics and Compliance | Global Programs
Upcoming leave: 7-11 August 2023
Medtronic
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Kelly Auner
9 months ago08/08/23 at 4:08 pm (UTC)

Hi Jana,

Thanks so much for following up on this and I'm sorry to hear that the issue persists! I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email. Also, just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!

Jose Tansengco
6 months ago11/08/23 at 4:27 pm (UTC)

Hi everyone!

I have some great news to share! We just released another update for Storyline 360. In Update 81, we've included important fixes and new features.

One of the bugs we've fixed is: 

  • Text box breaks after applying blank layout to existing slide with custom layout

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

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