12 Replies
Rebecca Fleisch Cordeiro

Hi Ben,

Not sure where you want to copy to, but here's a couple thoughts:

If you're using the Windows OS and have a Windows keyboard, you can use the Windows+S key combo to copy a selection off the screen. That will display a window asking where you'd  like to copy it to. From there, you can use CTRL+V, or right-click and paste.

This pastes the info in as a picture. If you have OneNote, and you paste it into OneNote, you can right-click the "picture" and choose copy text from picture from the shortcut menu.

Ben Kanspedos


Thanks for replying. I'm actually trying to allow the users to copy text from the screen of the published module, so they can paste the text while chatting with customers.

I'm creating an expandable decision tree in the form of a flow chart. This will be used by agents during actual contacts.  I want to direct agents down the correct path when taking contacts on a certain big call driver. It's basically one slide with lots of layers.

Since some contacts are via chat, one feature I wanted to include was to have the option of copying what they should tell the customer at that point. Then they could paste into the chat interface they are using with their customer. This would make it easier for agents and allow for consistent messaging at key points int he troubleshooting process.

I think this may be possible using javascript triggers but I'm really confused about it, I can't get any javascript to work...even the javascript examples articulate has on their website.