I have a client that is hosting a course in Moodle. There are several fields that have text inputs. When she puts in some text, exits the course, and then resumes the course, the text fields are all gibberish and not what she entered at all. Anybody ever come across this.
We tested the course (and had the client test it from her computer) on another LMS and it worked fine.
I'm not to familiar with Moodle, but are there some options that can be changed?
Which version of Storyline was used to develop the course? How was the course published, SCORM 1.2, 2004, etc? Which version of Moodle? Any special language settings used in Moodle? Can you provide screenshots of the issue?
Storyline 360 was used to develop the course. It was published as SCORM 1.2 (Complete/Incomplete). I don't know what version of Moodle was used. Below is a screenshot. I saw the user enter "I have no answer" in all the fields myself. She exited the course, then launched it again and resumed from where she left off.
Any chance she accessed the course once and answered with these answers and then left, when she came back the course would be in review mode so would not overwrite.
Laso in Moodle have the overrides the Scorm 1.2 settings? They should do, as they will quickly hit the scorm resume limit.
@Phil, I don't know what the Moodle settings are at, she has another team upload them for her.
@Michael, There are 8 other courses that have been delivered and all have the same issue. I'm not sure if the end client has any more courses with similar interactions. I was only recently brought on this project as a consultant/last minute fixer-upper.
If it was me I would try to get a test account in Moodle. Also get an idea of what Moodle settings the are using. I presume you are using Scorm 1.2, Moodle is not 2004 compliant.
Moodle is quite robust, you should override the scorm limits when setting up a course in Moodle, it may be truncation of the resume data is causing this (highly unlikely).
Ask then if you can get a test account to run through the course yourself, check if the course is going into review mode. May be the culprit.
Are they viewing as a learner? It may be they have an admin account viewing courses that way can cause all sorts of oddities.
We're conducting tests now in a different Moodle server and see how that goes. We did request a test account, but she stated that she couldn't do it, not sure why. I'll post the results once we are done.
16 Replies
Which version of Storyline was used to develop the course? How was the course published, SCORM 1.2, 2004, etc? Which version of Moodle? Any special language settings used in Moodle? Can you provide screenshots of the issue?
Also: Gibberish of what kind? If they are consistent (for example, a space is interpreted as "%20"), then you could be having encoding issues.
@Michael
Storyline 360 was used to develop the course. It was published as SCORM 1.2 (Complete/Incomplete). I don't know what version of Moodle was used. Below is a screenshot. I saw the user enter "I have no answer" in all the fields myself. She exited the course, then launched it again and resumed from where she left off.
Wow, that's weird. Are you able to share the project file here?
Sorry I'm not able to. It's not the project file. We did several tests to confirm that it was Moodle.
When client accessed the course using her PC on Moodle, the issue was there.
When client accessed the course using her Phone on Moodle, the issue was there.
When client accessed the course using her PC on our LMS, the issue was not there.
Any chance she accessed the course once and answered with these answers and then left, when she came back the course would be in review mode so would not overwrite.
Laso in Moodle have the overrides the Scorm 1.2 settings? They should do, as they will quickly hit the scorm resume limit.
I'm sorry, I forgot you mentioned that it worked fine in another LMS. Do all other courses work okay in Moodle?
@Phil, I don't know what the Moodle settings are at, she has another team upload them for her.
@Michael, There are 8 other courses that have been delivered and all have the same issue. I'm not sure if the end client has any more courses with similar interactions. I was only recently brought on this project as a consultant/last minute fixer-upper.
If it was me I would try to get a test account in Moodle. Also get an idea of what Moodle settings the are using. I presume you are using Scorm 1.2, Moodle is not 2004 compliant.
I agree with Phil's suggestion of trying out another instance of Moodle. Perhaps there is a problem with their server.
Yea, we are doing testing in Moodle now. I haven't used Moodle in a long time so I don't know if there are any special settings that may cause this.
I do know they may have customized it for SSO authorization. So maybe it's some other sort of customization that is causing the issue.
Moodle is quite robust, you should override the scorm limits when setting up a course in Moodle, it may be truncation of the resume data is causing this (highly unlikely).
Ask then if you can get a test account to run through the course yourself, check if the course is going into review mode. May be the culprit.
Are they viewing as a learner? It may be they have an admin account viewing courses that way can cause all sorts of oddities.
I doubt it is the SSO completely different part of the database.
We're conducting tests now in a different Moodle server and see how that goes. We did request a test account, but she stated that she couldn't do it, not sure why. I'll post the results once we are done.
I would test it in MoodleRooms if you can, as Moodle Partner they have Moodle set up ‘correctly’ almost like the Scormcloud of Moodle
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