Course length best practices + issues with our LMS. Pleas help!
Hello everyone. I really hope someone has some insight for me here...
After lots of tries and fails with various LMS', we began using Inquisiq R3, at the recommendation of an elearning hero. We were with them for quite some time before our product launch in the system as we were finishing developing our courses in Storyline and loading all of our courses (which come up to 200-300) into the LMS. During this whole time testing our courses and having some test users as well, we never ran into any problems and everything was perfect.
Now that we have launched our product nation-wide, we are experiencing some pretty serious issues and the folks at the LMS are basically telling us that it is our fault and due to our course design. The main issue is with learners' connections somehow being interrupted. The LMS launches the SCORM files in a new browser window. FYI, they do not have an embedded option. If a connection is lost, there is a pop-up, but it is on top of the LMS browser (that says courseware is running) but BENEATH the course. So it is pointless as the learner never sees it. If they continue on in the course, no data is saved beyond the point that the connection was lost. We are having a couple other issues here and there with completed courses not showing as complete and kicking back to the beginning, or not even showing as being launched. I suspect that may have something to do with flash or their browser.
My issue is that we are being told that the problem lies with the size of our courses. Our courses are for the continuing education requirements of insurance adjusters. The courses generally range anywhere from 1-3 credit hours. These courses are built as one .story file. Each chapter is a different scene. They aren't really that long, in my opinion. Our longer licensing courses (40 hours worth of material) are being broken down into multiple .story and SCORM files. But the courses in question with these issues are the short 1 to 3 hour courses. We are being told that these are "monster" courses and that they "break all the adult learning theory rules and even some SCORM rules."
I've never seen anything to this effect. Are we really breaking all the rules? If so, what are the best practices as far as how long a course should be in order to properly function? Some blame is also being placed on our courses possibly not sending commit data often enough. I thought this was an inherent function within Storyline and that it sent commit data quite often and regularly.
I am pleading for any and all insight or advice anyone may have. We're becomming very frustrated and honestly very worried about where this is headed. If we need to change things on our end, we need to know what to do so we can get on it immediately since, as I said, we have 200-300 courses up there and are still working on more.
Thank you, in advance, for any advice/help/insight!