Errors – Unable to Acquire LMS API & Failed Course Launch
Oct 01, 2021
I’m posting to see if we can gain some insight on a couple errors our learners are getting when accessing Articulate Storyline courses on their phones. Our courses are published as LMS, SCORM 1.2 and hosted in Degreed. They’re accessing Degreed via an internal company app (not the Degreed app) and as a result the courses open in a browser window.
When accessing via mobile, the courses are opening seamlessly for some but others are getting the following errors. All courses work on desktop/laptop.
- Click on course in Degreed > allow pop up blocker to launch course > app closes (courses never launches)
- Click on course in Degreed > Gets error 1 attached > clicks ok > Gets error 2 attached (course never launches)
Does anyone have any insight here? Is it outdated flash? Should we be publishing as “Web”? Please let me know if I can clarify anything to help find a solution or explanation.