Course Not Marking as Complete in LMS

I am working with a client on a module that I did not build. It was built a few years ago and recently re-uploaded into a new LMS (YM Learning) that the client is using. There are several modules in the course, however, only 1 module is not being marked as complete even though the learner completes all aspects of the module. I've looked at the triggers and nothing looks off. All modules in the course are built in the same way. I've uploaded into SCORM Cloud and gone through the module and it won't mark as complete. I've pulled the debug log but don't quite understand the issue. It looks like it could be tied to how the learner exits the program, but I can't pinpoint the issue.  Any assistance is appreciated!

6 Replies