Course stopped working - will not advance past second slide

May 20, 2021

Hi all, 

I built this course a while back and it functioned fine.  Then today, I was told it was freezing.  I tested on the LMS and sure enough, it was freezing after the second slide.

I tested on my story file and it froze there as well.  I have no idea what is going on.  Hopefully one of you can help.

2 Replies
Maria Costa-Stienstra

Hi, Andrew.

Thank you for reaching out and sharing your .story file!

When I previewed the .story file, I didn't notice any freezing happening in the first three slides. I also uploaded it to SCORM Cloud, published as an LMS package, and it worked as expected. You can see my test here

When you tested the .story file, did you have it saved locally on your hard drive? Working on a network drive or an external USB drive can cause erratic behavior due to latency. 

If you are still experiencing the same issue with your file, the next step would be to connect with one of our support engineers through a case.