Courses not loading on iPhone IOS 14

Hi

I am trying to play a Storyline 360 course on my iphone 7+ (IOS 14.4). The screen prompts me to turn my iphone from vertical to horizontal which I have done. The rotate prompt does not go away nor does my video play.

This is happening on iPhone 7, 8 & 10 but does work on iPhone 11. All are running IOS 14.

How can we correct this so that it will play for everyone? (Client is getting cranky) 

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