Courses not publishing

I have the same issue, just added 11 new slides to an existing course that i have been working on and published for stakeholders to review and now it will not publish.

I added upgrades to the program two days ago and before that no issues

Hi John, 

It seems that you and I are the only ones that have tried to publish with the latest version.  I wanted to let you know that I have come up with a workaround until they figure out the issue.  I uninstalled Storyline from my computer, then through Articulate 360, I reinstalled it, but made sure to choose the version from October 30.  Just make sure you don't do any updates, and you'll be fine to publish.

Hello Marcela and John,

Would either of you be able to share a copy of the project you were working on when you encountered this error?

If so, please share your file here or feel free to submit a case.

This is an issue we are currently investigating.

This occurred to me with 2 different projects.  So it's not an issue with a specific project that this is happening.

Yes, I understand Marcela.

Any sample that you are encountering this issue on would be helpful.

In the meantime, this conversation is linked to the report we are tracking so that we can update you here with any information we have to share. 

I see you mentioned that you rolled back your version, so if you no longer have an example, that's okay too.

I can provide you a sample, which you can try publishing with the latest update, but I don't want to update my version again, as I'm afraid to encounter the same issue.

I will send file privately.

Hello Leslie,

As requested, here is one of the courses that was causing the issue of not publishing to either LMS or Review..

Hi Marcela,

It looks like you're replying to the forums via e-mail which does not allow attachments to come through.

Which is good in this case, since you mentioned privately.

You are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.

Following this thread since I finally installed the updates. I've been putting it off since the October updates because I couldn't afford any downtime.

Hi Adrienne,

Thanks for reaching out and letting us know that you are running into an issue publishing. 

We are investigating a few reports and tracking down the culprit.

Would you be able to share your .story file with our team to take a look? 

You are also able to use a previous version if needed.

Hi Michael,

I understand your hesitation, but I wanted to make sure that you were aware of a new feature that we released that allows you to install a previous version if you run into a roadblock that you need to get around quickly.

Leslie,

Thanks. I did read about it and it sounds like it's working well from the other posts. At least SL360 is still working for me. The last time I did an update I had to have IT modify some file on my computer due to our firewall security but I didn't have to this time. The hazards of working at a secure site.

Mike

I understand. Thanks for the additional information and for letting me know that you're good to go for now :)

I reinstalled the October version and it wasn't saving right or publishing right. I tweaked a few things, restarted the program, and now it's in Review the way I wanted it.

So that's a huge relief, but this has been such a stressful 4+ hours that I could have been working on this project, which is under a gnarly deadline.

In terms of getting back on board with the most up to date version, should I just keep an eye out for another other update to come out to fix this issue?

Yes, Adrienne.

This conversation is linked to the report and we will be sure to post any updates we have to share with your right here.

Hey everybody. I'm excited to let you know that we just released update 23 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where Storyline could generate an error report when previewing or publishing a project that had radio buttons grouped with other objects.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!