Storyline 360 has a trigger action titled "Send a email to". I have linked several several button with different email addresses. They won't open in Outlook. Is there something additional that must be done? Can Some PLEASE help.
Email triggers can be really handy in e-learning courses, but sometimes they might not work as you'd expect. You'll want to make sure learners have the resources they need to use email triggers.
The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the app.
The email app must allow JavaScript and HTML submissions from external programs (in this case, Storyline). Some email apps, such as Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these apps.
Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. We recommend testing a published course before distributing it to learners to see if email triggers will work in your environment. How have you been testing your course and email trigger?
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Hi Judy,
Email triggers can be really handy in e-learning courses, but sometimes they might not work as you'd expect. You'll want to make sure learners have the resources they need to use email triggers.
Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. We recommend testing a published course before distributing it to learners to see if email triggers will work in your environment. How have you been testing your course and email trigger?
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