Trigger - Send email to ; navigation to webpage cancelled

Sep 04, 2013

I have several triggers in my course that should send an email.  When I publish and click on the links Outlook opens and inputs the to address in the email template; however when I close the window to return to the course I do not have that option - I see Navigation to web page cancelled.

6 Replies
Ashley Terwilliger-Pollard

Hi Tracy,

It looks like Kawstov is helping you out here, but if you need  anything further please let us know. If so, it may be helpful for you to share the .story file so that we could take a look at how your triggers are set up. If you'd prefer to not share your file in the forums,  you can always send it privately to our Support team. 

Ashley Terwilliger-Pollard

Hi Tracy,

When adding an email trigger to your Storyline course, be aware that there are certain requirements that must be met by each user’s computer for the trigger to function properly:

  • The user must have an email client installed (for example, Microsoft Outlook), and they must have an account configured in the program.
  • The email client program must allow JavaScripts and HTML submits. Some programs, like Lotus Notes and Groupwise, do not allow these features.  Therefore, they will not work.

Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with this process. We recommend testing your content in its final environment to determine if the email trigger will work for your users.

Also, based on the one screenshot you shared, it looks like you're testing the published output from your local drive. You'll want to test it within the intended environment to prevent any other local security restrictions. 

This discussion is closed. You can start a new discussion or contact Articulate Support.