Trigger - Send email to ; navigation to webpage cancelled

Hi Tracy

Its because the window is moving to open the outlook/ email client. [See address bar]

can you tell, what is the trigger that you are using?

Regards,

Kawstov

Hi Tracy,

It looks like Kawstov is helping you out here, but if you need  anything further please let us know. If so, it may be helpful for you to share the .story file so that we could take a look at how your triggers are set up. If you'd prefer to not share your file in the forums,  you can always send it privately to our Support team. 

Hi,

My trigger is send email to. 

Hi Tracy,

When adding an email trigger to your Storyline course, be aware that there are certain requirements that must be met by each user’s computer for the trigger to function properly:

• The user must have an email client installed (for example, Microsoft Outlook), and they must have an account configured in the program.
• The email client program must allow JavaScripts and HTML submits. Some programs, like Lotus Notes and Groupwise, do not allow these features.  Therefore, they will not work.

Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with this process. We recommend testing your content in its final environment to determine if the email trigger will work for your users.

Also, based on the one screenshot you shared, it looks like you're testing the published output from your local drive. You'll want to test it within the intended environment to prevent any other local security restrictions. 

Hi,

I am having the same issue. Outlook opens as it should and the user can send the email, but Storyline is also trying to open a webpage. Does anyone know how to prevent the webpage from opening?

I usually use an execute javascript trigger.

See if this example works for you.