I am creating an e-learning course which relies in part on lightboxes. The boxes themselves function beautifully with screen readers and the content is easily ordered with tabs, however, the button that closes the lightbox is not in the tab order menu for editing. I checked in the player options to no avail. Please direct me if I am overlooking a simple setting or if you have discovered a good workaround.
Sorry to jump in your thread Ashley, but I have a related issue. (We use SL3.) When our Assistive Technology Specialist tried to tab to the exit button of the lightbox, it doesn't tell him that it's an exit button. It just dings in JAWS 18. He says the screen reader tells him it's a button you interact it but it doesn't say what the button is for. So he keeps going around the content, stuck in the lightbox. Is there any way to add alt text to that lightbox exit button?
No apologies necessary - there isn't a way to edit or access that button to add "alt text" to it, so it's a possible bug. Can you let me know what browser you were viewing the content in? Also had you uploaded to your LMS, web server, or were you testing it locally?
It was being viewed in IE using Jaws by our Assistive Tech Specialist in our Blackboard LMS, and using NVDA as well. I tested it in Google Chrome using ChromeVox and it just keeps saying that the exit button for the lightbox as "button".
The workaround I have set for now is one-linber message letting the user know they can click that button to close the lightbox, or press the ESC key on their keyboard. It would be very helpful to have the option of putting an alternative text to it, or just have it preset to be read by screen readers as "Exit button" instead of just button.
Thanks Rio for sharing that info - I'll get this into the hands of my team and we'll investigate from there!
Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’ll let you know as soon as we have an update on this issue and I hope the workaround is sufficient till then.
Hey everybody. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where the button to close the lightbox wasn't accessible for Alt Text.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Was this fix implemented for SL3? I am having this problem in SL3 with update 5: 3.5.16548.0. This is the latest version approved by my agency so this is the only version I can use.
I made a quick sample file with a lightbox using Storyline 3 update 5. When I tested it using the JAWS screenreader, JAWS announced, "Close Button. To active press Spacebar" when tabbing to the lightbox close button.
I am using SL360 and have a lightbox where I can't edit the alt text for the exit button. I know this thread says the issue was corrected, but JAWS doesn't identify the exit button as the exit but rather as "unlabeled 2 button" - is there a resolution for this?
It looks like we have an active report on the issue you are describing where the lightbox close button is being read as "Unlabeled Button." I will include your notes for our team, and we will continue to investigate this issue further!
You're in the right place, and we'll be sure to reach out with an update as soon as we can!
I'm glad to have found this thread! Some of our courses go through an intense, external 508/accessibility review... We just got one back and the biggest issue is that the lightbox close button is simply labeled as "button". I too welcome an update to this issue. Thanks!
I'm not sure I understand the question. It looks like, from your screenshot, the focus is on the menu button. Are you looking to restrict the focus to the lightbox slide only?
22 Replies
Hi Ashley,
It's not a part of the player nor is it directly on a slide. There isn't an option to edit the style or design of the close button for lightboxes.
Is the close button not being recognized by your screen reader or accessibility tool?
Hi Ashley, It is being read as a clickable button, but its action is not defined.
Hi Ashley,
The button isn't an item you can edit, but should be accessible as you noted in terms of clickable. What screen reader are you using to test it out?
Sorry to jump in your thread Ashley, but I have a related issue. (We use SL3.) When our Assistive Technology Specialist tried to tab to the exit button of the lightbox, it doesn't tell him that it's an exit button. It just dings in JAWS 18. He says the screen reader tells him it's a button you interact it but it doesn't say what the button is for. So he keeps going around the content, stuck in the lightbox. Is there any way to add alt text to that lightbox exit button?
Hi Rio,
No apologies necessary - there isn't a way to edit or access that button to add "alt text" to it, so it's a possible bug. Can you let me know what browser you were viewing the content in? Also had you uploaded to your LMS, web server, or were you testing it locally?
Hi Ashley,
It was being viewed in IE using Jaws by our Assistive Tech Specialist in our Blackboard LMS, and using NVDA as well. I tested it in Google Chrome using ChromeVox and it just keeps saying that the exit button for the lightbox as "button".
The workaround I have set for now is one-linber message letting the user know they can click that button to close the lightbox, or press the ESC key on their keyboard. It would be very helpful to have the option of putting an alternative text to it, or just have it preset to be read by screen readers as "Exit button" instead of just button.
Thanks Rio for sharing that info - I'll get this into the hands of my team and we'll investigate from there!
Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’ll let you know as soon as we have an update on this issue and I hope the workaround is sufficient till then.
Hey everybody. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where the button to close the lightbox wasn't accessible for Alt Text.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Would there be an SL3 fix for this any time soon?
Hi Rio,
The next update for Storyline 3 (scheduled for release in a few weeks) should also have this fix. We'll let you know as soon as that update is ready.
That's great to hear. Looking forward to getting that update. Thanks!
Hi,
Was this fix implemented for SL3? I am having this problem in SL3 with update 5: 3.5.16548.0. This is the latest version approved by my agency so this is the only version I can use.
Thanks!
Gina
Hello, Gina!
I made a quick sample file with a lightbox using Storyline 3 update 5. When I tested it using the JAWS screenreader, JAWS announced, "Close Button. To active press Spacebar" when tabbing to the lightbox close button.
Here's a Peek of my testing. Does this not match what you're seeing?
I am using SL360 and have a lightbox where I can't edit the alt text for the exit button. I know this thread says the issue was corrected, but JAWS doesn't identify the exit button as the exit but rather as "unlabeled 2 button" - is there a resolution for this?
Hi Nicole,
Thank you for reaching out and letting us know!
It looks like we have an active report on the issue you are describing where the lightbox close button is being read as "Unlabeled Button." I will include your notes for our team, and we will continue to investigate this issue further!
You're in the right place, and we'll be sure to reach out with an update as soon as we can!
Vincent,
I'm glad to have found this thread! Some of our courses go through an intense, external 508/accessibility review... We just got one back and the biggest issue is that the lightbox close button is simply labeled as "button". I too welcome an update to this issue. Thanks!
Good morning news, everyone!
Update 40 for Storyline 360 is live: We fixed the issue where the lightbox close button would read as 'Button' by NVDA and 'Unlabeled button' by JAWS.
Hi Everyone,
focus order is going out of the light box, how can I avoid that.
it is not going anywhere else on the player.
Please suggest.
Hi, Kirankumar.
Thank you for reaching out!
I'm not sure I understand the question. It looks like, from your screenshot, the focus is on the menu button. Are you looking to restrict the focus to the lightbox slide only?
Yes right.
sorry for the wordings.
Hi Kirankumar!
I found an article that may help you restrict the focus to the lightbox slide only.
I hope that helps, and please let me know if you need additional assistance!
Hi All,
Thanks for the help.