Dark lines around video
Apr 25, 2023
Hope everyone is doing fine.
With regards to the creation of learning content on Storyline, I created an exercise slide with a video on the good and the bad feedback side layer.
During the testing phase, some users reported the presence of a black line on the side of said videos with varying positions (in some cases the line appears at the top and in other cases the line is at the bottom).
Has anyone encounter such issue? Is there a way to ensure that such issue is solved for all users?
Here is the link of the exercise slide facing the mentioned issue : https://360.articulate.com/review/content/553728f1-bd27-4891-8a88-47325855517c/review
It should be noted that it was not possible to collect a screenshot, unfortunately. Can the above-mentioned link be checked instead?
Thanking you for your help.