Different formating on different computers!

Jul 08, 2015

This is a very uncomfortable and exosting bug that drives me crazy. If I start a project on one computer and then try to open it on another one, there is a very big chance that the text formating will get corrupted. Most of all it effects Line Spacing and Indentation. On 2 computers with different resolution (qhd vs fhd) I have to set up completly different parameters of text spacing and indentation, and I cannot edit one project on another computer or the whole project will get messed up and corrupted in this departement. PLEASE FIX THIS ASAP. That is a horrible bug that ruins whole experience of Articulate for me. 

4 Replies
Ashley Terwilliger-Pollard

Hi Jay,

I'm sorry to hear about the difficulty you've run into, and based on a few other threads I see that you had issues with the DPI settings prior. Our team is aware that folks would like changes to the DPI settings but it's not currently an option to work at another setting than 96 DPI. If you're working across devices that have different DPI settings it can impact the overall function of Storyline and the file and cause erratic behavior. 

I'll share this thread with our QA team so that they're aware the amount of users being impacted by this. 

Vic Reyes

Hi Ryann,


Thanks for reaching out! The original issue posted here affects Storyline 2, and we implemented notable changes within Storyline 360 based on feedback we received in Storyline 2.


I'd like to get some more details and screenshots from you so that we can look at what you're seeing and the display settings you're using. Would you be able to share them here with us or send them along to our team here?