Discussion about Articulte bug handling
I am quite frustrated how articulate cares about users. I send in a couple of bugs and none of them are recognized in the updates. I know that fixing a bug is not always easy and takes time. But I am bother about how articulate communicates about it: No feedback if they think about to fix a bug in near future, someday or not at all. Not to know if a bug will be fixed makes every developing process unpredictable.
There is also no place where you can have a look if the bug was reported before already. If you research in the forum and in the web you may find out, that others reported this bug before - may not. For me it always involves work to find, to proof and to report a bug. Unnecessary work if others reported that bug earlier.
I think articulate has great products and articulate is generally doing very well in supporting users in the developing process. But in term of handling bug and feature requests there is plenty of space to improve! What do you think?
Having that said, I thought about how the community can support each other. I will start another post to collect all known bugs at a central place. The idea is to keep track of bug and have a central place to look up. Maybe the stuff will make a sticky out of it.
If you like the idea, please post your bugs here: https://community.articulate.com/discussions/articulate-storyline/storyline-bug-list
If you like post your feature requests do it here: https://community.articulate.com/discussions/articulate-storyline/feature-request-list