Display issues after publishing in Storyline 3

Jan 21, 2019

Hi, I just published a video-rich eLearning course in Storyline 3. When I walk through it, I get terrible visual 'static' when I click Next, and when the screen zooms in & out. Any ideas how to fix this? Thanks, Paul.

3 Replies
Crystal Horn

Hi there, Paul.  I'd love to try and help!  Tell me a little more about your course:

  • What types of videos are they and how are they inserted?
  • Are you seeing this behavior when previewing in Storyline, or is it only after you've published the course?
  • If it's after publishing, where is the course hosted?  What browser do you use to view it?

Of course you're welcome to share your .story file too.  You can share it publicly here, or send it to me privately by uploading it here.  I'll delete it when I'm done troubleshooting. 

Let me know, and we'll work on some next steps!

Paul Donevan

Sorry for the delay in getting back to you Crystal. I've resolved that issue... but I have another one. I've created several videos in Storyline 3 for systems training where I recorded the screen including the mouse and not as a step-by-step clip. How can I now easily add the click sound and red circle to appear exactly when I clicked throughout recording?

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