Drag and Drop not working in HTML5 output in chrome and IE

Hey Ravindra!

Sorry you're running into these issues with the drag and drop interaction. Thanks for sharing your file with me!

It's important to note first that IE isn't a supported browser for the HTML5 output for Storyline 2, so I'd expect to run into unwanted behavior there.

However, I did see what you're describing when I tested your course out in Google Chrome. In the HTML5 output, the incorrect drops are snapping back instead of sticking.

I saw that you also submitted a case to our Support Engineers- perfect move! I'll have them weigh in a little further here on what's happening and they'll be reaching out to you directly soon! 

Merry Christmas Greetings from Germany!

I do have the same problem (Storyline 2). My course (in Moodle) only works with Firefox. Some users are giving negative feedback because of the errors Chrome is giving them. 

Do I need to share my file as well? Will the problem be solved soon?

Anyway, have a jolly good time!

Claudia

Hi Claudia - I took a look at the case that Ravindra shared above and it seemed that her issue was file specific, so I do not have a solution to share.

Yes, if you could share your .story file and point us to where the issue happens, we'd be happy to take a look. 

Hallo Leslie,

I attach an isolated part of the whole project.

The first Darg&Drop works (package onto the assembly line) - which is weird! Then push the button when it appears and then the second D&D doesn´t work in IE and Chrome.

Thanks for having a look!

Claudia

Hi Claudia,

Thanks for sharing a copy of your file! I took a look and published it using Storyline 2 Update 12, and uploaded it to Tempshare here.  I tested that in both Chrome and IE11 (latest updates of each) and confirmed that I was able to drag the box and then push the button. Can you test that one out for me?

Also Chrome worked for Flash and HTML5 (HTML5 direct link here). If that's still not working for you, can you let me know if you're seeing the Flash vs. HTML5 and what update of the browser you're on? 

Sorry! It,s about the second drag&drop, when you lift the package from the assembly line onto the ground. This does not work in your upload to Tempshare.

 I attach a video of the problem. Thanks!

Hey Claudia,

After a bit of digging, it appears that the problem has to do with a drag object on a layer in HTML5. After moving everything from the layer on slide 1.1 to a new slide, the interaction works correctly. You can test the published file here. 

I'm going to continue looking into this to see if this is a bug. In the meantime, take a look at the updated file I attached. Let me know if that will work for you! 

Thank you!

I´ll change all the drag&drop slides then.

Thanks for looking into this!

Claudia

Hi all. I'm having a similar issue with one of my courses. The drag object won't snap to the target in Google Chrome v64. It seemed to be working correctly in v63, but once we updated the browser the issue presented itself. It is working correctly in IE11.

I'm not sure if that's something the devs can investigate futher?

I am having the same issue.

Hi Luke and Mary,

I'd love to help - can you share a bit more information such as:

• What version and update of Storyline are you using? 
• How have you published the course (i.e. web, LMS, etc.)?
• Where are you uploading the course to test it? 
• Can you share a copy of your .story file here with us? You can upload it using the Add Attachment button at the bottom of the reply window. 

- What version and update of Storyline are you using? 360
- How have you published the course (i.e. web, LMS, etc.)? Yes, but it also
didn't work on a local copy
- Where are you uploading the course to test it? Amazon bucket for the
moment.
- Can you share a copy of your .story file here with us? You can upload it
using the *Add Attachment* button at the bottom of the reply window.
-
- I figured out that it's one of two things...Drag-and-drop doesn't work on
Chrome for Mac users when drag objects are groups or there is transparency
in the drop targets.
-
- Mary

Thanks for the offer of support, Ashely. Hopefully this gives you the info you need.

I'd love to help - can you share a bit more information such as:

-What version and update of Storyline are you using?

Storyline 3

-How have you published the course (i.e. web, LMS, etc.)?

LMS

-Where are you uploading the course to test it? 

SCORM Cloud and on our live LMS system

-Can you share a copy of your .story file here with us? You can upload it using the Add Attachment button at the bottom of the reply window. 

File attached :-)

Hi Luke.  I was able to reproduce what you're seeing in the HTML5 output in Chrome v 64.0.3282.140 on my Mac desktop.  In my Windows version of Chrome, however, the drop worked.  Does that sound like what you're seeing too?

I also tried to modify your drop target so that it had a solid fill, but that had no impact.

I'm going to document that behavior for us to evaluate a little closer.  We'll keep you updated here in the discussion.

Hi Crystal. Thanks so much for looking into the issue so quickly. The results you've reported are interesting - I haven't tested on Mac, however, we're having the issue on Windows where you don't seem to be. Weird...

Anyway, thanks again and look forward to hearing any updates.