Drag and Drop slide comes up as a pop-up/lightbox?

I encountered a strange issue. A student informed me that she did not have the submit button in the drag and drop question. After she sent me a screenshot, it turned out that the question slide came up as a pop-up/lightbox on her notebook.

This is a simple freeform drag and drop question slide (Storyline 360) and so far it worked for everyone the way it has to. I tested it in Chrome, Explorer, Firefox on Mac and Windows, Safari, and it works fine everywhere.

Students can get to that slide from a different slide in the scene by clicking on a shape that has the trigger "jump to x.x Drag and Drop" when user clicks on that object.

This student uses Firefox 59.0.2 on a Windows notebook (Lenovo Yoga 500).

Does anyone have any idea what the problem can be and how to fix it? Please help

2 Replies
Alyssa Gomez

Hi Katalin,

Thanks so much for reaching out to us about this. We've seen some issues with drag and drop interactions on touch screen notebooks, and it sounds like the problem your student is seeing could be related. 

Could you share the screenshot with us by clicking here? Our support engineers will take a closer look and let you know whether this is a bug.