"Drag up for fullscreen" control problem on IOS mobile

Glad that Matthew's workaround helped you in the meantime, Bruce! We'll let you know here as soon as we have more info on this behavior. 

Hello,

I tried today to upload a new version of my module. It seems to me that this "Drag up for fullscreen" icon is no more seen. However,  I can't remove nav bars after they appeared. It hides a part of my screen.

Is there a new solution to hide the bars ?

Thnaks for your answer

Hi Gwenaelle,

Thanks for coming back to give us an update. I'm happy to hear the "Drag up for fullscreen" icon isn't giving you any more trouble, but it sounds like you're running into a different issue now!

Can you share a screenshot of the nav bars you're seeing? If you can also share a link to your course through this form, we can test it on our mobile devices. 

Hi Alyssa,

I think these issues may be related for what misses now is the functionnality that the "Drag up for fullscreen" icon used to held.

I once used this button to recentre the screen and make the nav bars disappear, now I have no way to do so.

Hmm, that is odd. It's hard to say what could be causing the issue by looking at the screenshot.

Could you share your file with our team by clicking here? We can test the file on our mobile devices and let you know what we find!

Has there been any progress on this?

I am having the same problem with iPhones, the drag button does not disappear.
Why does the resource not scale down and fit, why is it hiding under the bottom?

Android scales and works well.

Hi Geordie,

I do not have an update to provide at this time regarding the hand icon used to drag up for the full screen not working as intended. We are tracking this issue, and this conversation is linked so that we can update you when we can.

You mention another issue with your resources, and I'm not sure I've seen that one. Would you be able to share a screen recording or your .story file so that we can take a look at that?

I have the same problem. I will try the posted workaround, but I am hoping there will be a correction in the near future.

Hello everyone!

I'm happy to report that we released Update 22 to Storyline 360 today, which includes:

Fixed: The "drag up for fullscreen" hint wouldn't disappear on iPhones when all the player features were turned off in Storyline.

You can check out all the details on the latest release right here.

If you need instructions on updating, click here.

Hey, folks!

We just released update 6 for Storyline 3 – check out all the goodies here! 🎁

One of the fixes addresses the issue Leslie mentioned above: Where the hand icon used for the content to go fullscreen in iOS mobile devices would not disappear after dragging it up when all the player features were disabled.

Here's how you can update Storyline 3 to see everything this update has to offer. Let us know what you think!

I have this exact same problem, so I'm glad I found this thread.  I too have a custom player that was borderless so my Storyline block blended in better with my Rise course, and I cannot get rid of the "drag up for full screen" icon on my desktop computer.  I will try to enable the player navigation as a workaround to see if that solves my problem for now. 

Hi Meghan and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing that you're running into a similar issue.

As I shared above, we corrected this in Update 22.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.29.19305.0 of Storyline 360. You can read all of the details here.

Let us know if you're running into an issue with the latest update.