Edit Video always gives me an Error Report

Aug 21, 2014

Hi all,

I have only had Storyline for 3 months and this is the first time I've inserted a video clip. I am working on a project that has an MP4 video to be used in it, my problem is that whenever I press Edit Video I get an Error - "We're sorry something went wrong" . Please help as I have left this too long to post and am I'm now running out of time. I'm running Windows 8. Here's what I have tried so far:

Shut down /restart computer

ensure MP4 is on hard drive - C drive:/ myarticulateprojects/mp4

Uninstall/ reinstall Storyline

Open new project with only mp4 file in it

several different video files, types and sizes

goggled and searched the forums

Thanks in advance

Berna

7 Replies
Leslie McKerchie

Hi Berna!

I've not seen this reported before.

When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.

Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Storyline.

This discussion is closed. You can start a new discussion or contact Articulate Support.