Edit Video always gives me an Error Report
Aug 21, 2014
Hi all,
I have only had Storyline for 3 months and this is the first time I've inserted a video clip. I am working on a project that has an MP4 video to be used in it, my problem is that whenever I press Edit Video I get an Error - "We're sorry something went wrong" . Please help as I have left this too long to post and am I'm now running out of time. I'm running Windows 8. Here's what I have tried so far:
Shut down /restart computer
ensure MP4 is on hard drive - C drive:/ myarticulateprojects/mp4
Uninstall/ reinstall Storyline
Open new project with only mp4 file in it
several different video files, types and sizes
goggled and searched the forums
Thanks in advance
Berna
7 Replies
Hi Berna!
I've not seen this reported before.
When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.
Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Storyline.
Thanks Leslie,
Yes, I tried those things before coming online for extra help. Got any other ideas?
Hi Berna! If you have gone through all of the steps shared above, you can share your project file and video file here so that we can see if we can replicate the behavior.
Is there a way to disable the Error Report?
Hi Michael!
I'm not sure what you mean by disable the error report? Could you elaborate on what is going on or what you are wanting to do?
Following the thread above, I continue to see the "something went wrong" box when I'm working with Narration Script and recording audio from a mic. Is there a way to disable the "something went wrong box" since I've reported it enough and it's become a nuisance.
If you are reporting the issue via that link, then that goes to our development team for awareness, but is not tied to any users. We would like to get to the bottom of your issue as opposed to suppressing a notification. I'm not aware of a way to do so anyway. I would advise the repair for starters.
This discussion is closed. You can start a new discussion or contact Articulate Support.