Embedded mp4s won't run correctly on server

Jan 28, 2014

I've been using the Web-publishing option in Articulate Storyline and am having trouble with embedded mp4s not running correctly in the player when run off the server.  The module runs perfectly both locally and on the Articulate Tempshare site.  On our server, I get a white screen (with it looking like the timeline is advancing on the progress bar) when I'm running an mp4.  It also hangs-up on the second interaction if I've embedded a simulation from a screen recording.  My IT team is unable to figure out if there is a server setting that is interfering with the module running correctly. 

Here are our current server specs. 

Server specs:

Windows Server 2003 SP2

IIS 6.0

.NET Framework 3.1 SP1

Adobe Flash 10 ActiveX


If anyone has any ideas, I would really appreciate the help.

1 Reply

This discussion is closed. You can start a new discussion or contact Articulate Support.