Engage File now loading in Firefox Browser

Hi Hartley!

Is your Firefox up-to-date with the latest Flash updates? We only support the Flash output in Firefox as you can see here.

In addition, as you can see in this chart, the Engage interaction would not be supported in HTML5 or AMP either.

Sounds like it may be specific to your browser if it works as expected in Chrome.

Additional information that may assist:

If you're using Firefox, you may find that your Articulate content doesn't launch as expected. You may see a message that the Flash plugin is vulnerable and has been blocked. See this article for more information and solutions.

Hey Leslie !

Thank you for the reply.

Yes my Firefox is up to date and I have Adobe Flash 11.2

We publish our SCORM files for LMS and when we attempt to view these files on the LMS and even on SCORM cloud the Engage slides do not load. 

I've attached an image demonstrating the error we receive when attempting to view the file on SCORM cloud. As you can see the slide does not load and gives an error message, however the message is not accurate as when I launch the same course from SCORM cloud on Chrome, everything loads fine.

I'm not sure if it's specific to my browser as so far everyone I've had test this is getting the same issue, so my assumption would be that it's either Firefox / Flash or an incorrect setting on our end when publishing our files.

Ah, that does look like it may be your file Hartley.

If you import an Articulate Engage interaction into your Articulate Storyline course but it's missing when you preview or publish, see this article for reasons and solutions.

I would perhaps try a re-publish and make sure that the Engage is included properly. Be sure that you have imported the file as explained here.

Leslie,

We will look review the articles you provided for potential reasons and solutions. My only concern with the file actually missing when we previous or publish, is that if the file was in fact missing, why would it work fine in Chrome?

Oh, you're right. do you have the .story file for me to take a peek at?

Yes, I've attached the story file here. Thank you. 

Hi Hartley!

Looks like our QA Team is aware of and working on an issue when Engage '09 files are added to Storyline 2 and not displaying in Firefox. I had not seen this issue before, but I'm seeing it now. 

Do you have Studio '13 as well as the issue is not occurring on upgraded Engage files? 

I'm adding this thread for them both for user awareness and for update when applicable.

Hey Leslie !

Ok great so glad we were able to identify the issue. I wasn't sure if the problem was with a mis-configuration or improper setup on our end. Is there some sort of public ticket system you have available for me to be able to track the status of the issue?

Unfortunately we don't have Studio '13, just Storyline 2 and the previous version of Engage and Quizmaker. Would upgrading the 09 Engage tiles to '13 potentially solve the issue?

If you could share the .intr file with me, I could certainly test that for you Hartley.

Hey Leslie,

I've attached the .intr file for the first engage slide to come up in our scorm package. Hope this helps, thanks again.  

Hi Hartley!

Looks like this loads in Firefox as expected when upgraded.

https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=2a5a1a37-7c8b-44d1-9c24-93354f0dbe93

I wasn't sure where this went in your original file.