error 80070643 articulate storyline

Hi, itay. Sorry that's happening, and I'm glad you reached out to our Engineers!

Our team received your case along with the details in this discussion for review, where you'll hear back from someone soon. We'll do everything we can to get you up and running with Storyline!

Hi, 

it’s been a long time since you have replied to me here and still there’s no comment from anyone.... is there any update in regard to my case?

Hi Itay,

I see that my colleague Shiela responded to you at the end of November (and I've included a copy of that below). If you don't see that in your inbox can you check your junk/spam folder for anything from Support@articulate.com?

 

From: Shiela Marcos, Articulate Support [support@articulate.com]
Sent: 12/2/2019 1:52 PM
To: israelibadam100@gmai.com
Subject: RE: Case #02057899: hi, I've been trying to install storyline ... [ ref:_00D30Txo._500f31My1E5:ref ]

Hi Itay,

Thanks for contacting Articulate Support!

I'm sorry to hear that Storyline 3 is not installing on your computer.

Please make sure to install any pending updates from Microsoft on your computer.

Since Storyline 3 is not installing on your computer, please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Storyline 3:

https://articulate.com/support/article/Storyline-3-How-to-Fix-Unexpected-or-Erratic-Behavior

You can skip the part where you are being prompted to uninstall Storyline 3. Please ensure that you are using a user account that has full admin privilege and to temporarily disable UAC.

If the issue still persist, please download and run Microsoft Fix It which can be downloaded here:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

After running Microsoft Fix It, please reinstall Storyline 3.

Let me know how it goes!

Shiela Marcos
Customer Support Engineer
Articulate Support - https://articulate.com/support/

I have'nt got anything in the mail...

(perhaps it's because of a typo "To: israelibadam100@gmai.com")

Anyway, I haven't been home for a while and I jusn now got the time to try all of this, and it didn't work. Can you please try and give me a solution for my problem?

Thanks a head :)

Good eye, Itay.

I've updated your e-mail address and forwarded Shiela's latest reply to you.

You should now be able to continue the conversation successfully. I appreciate you letting us know!

I was having a problem installing updates to the 360 App on my new PC and it would not allow me to uninstall the program. I found this fix online that allowed me to uninstall and it resolved the issue for me. It diagnosed the problem and fixed the error message.

Hope it's able to help someone else.

Thanks!!

hi,

I've been trying to install storyline in my PC win 7  32 bits PACK1, and every time i tries the same problem appears:

Hi Lakel, 

Based on the error code, it looks like you need to run the Storyline 3 installer as an admin on your machine. Please note that installing Storyline 3 on Windows 7 is no longer supported, so if running as an admin does not work, you'll need to upgrade your Windows to a supported version. 

@lakel kheira - try install from Microsoft

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Visual Studio 2015, 2017, 2019, and 2022

you need version X86 (for your PC win 7 32 bits PACK1)

Jürgen