Error: File cannot be opened

Hi Anagha,

Thanks for your post. Could you tell me more about what's going on? What software are you using? Is this an existing project you're trying to work on or something new? Can you post a screenshot of the error message you're receiving?

Thank you for your assistance, I really appreciate it.

Best,

Chip

Hello Chip,

It’s a longstory, but to cut it short, I was falling short of memory while saving mystoryline file. I was facing this problem for a week. So, our technical supportstaff took over my machine to make some space available. In the course ofaction, my storyline folder (where my project files are stored) wasinadvertently deleted. So, he retrieved the files. when i tried to open mycurrent project file, I got this message about the file may be created using anewer version of Storyline.

I also triedopening some earlier projects of mine. These files open without any problem.So, the technical person, first installed the new updates. Even after that,when the file did not open, he uninstalled and re-installed Storyline. Thenagain I tried to open the latest project file on which I am currently working.It did not open. So, I guess that the file must be corrupted, because some ofmy other types of files which were recovered have also been corrupted.

Now, is there anyway to repair the corrupted file?

Thanks andregards,

Anagha

Hi Anagha.

have you tried this ?

• Open a "new project"
• go to the import option (Articulate ball left top)
• choose import
• choose import from Articulate
• Select your project
• try to compile again.

Hope this works

Geert

Hi Geert,

Thanks a ton for this.

I tried it and though i will have to add some animations again it worked!!!

Anagha

Hi Anagha,

Glad to have been of assistance

Geert

Hi Geert,

Unfortunately, I could open only file in this way. i have 4 such project files which have a problem while opening. i get the following error message now while importing these files:

I have checked and  changed the access rights to all the files that get this problem. 

Can you please suggest anything else that can help me.

Anybody else, if you can help me in any way, i will be very grateful. 

Thanks in advance.

Anagha

Anagha,

have  try the follwing

• Shut down and restart your computer (might be some memory that is not been properly released)
• try opening them again

if the above doesn't work

• copy the files to you C-drive
• try opening them

if the above doesn't work

• open a new project and import themas you did with the first project file

In the meantime, which update version of SL are you using (last week Update 3 came out)

Cheers

geert