I also have the same problem. I tried to uninstall SL and reinstalled the latest updated version, followed all the steps you suggested but it still doesnt work.
I had filled in the error message but no support returned so far.
I have attached my project here, can anyone help me fix it?
with the exception of the font I don't have installed on my computer VnCommercial Script, the project file is working fine for me in Preview and Publish. I am just a forum user, I am not Articulate staff
Have you tried creating a new story file and importing your file in? If so you may need to log a support call to get help with your install.
That error message box sends statistics and information to our Quality Assurance team about overall issues and performance but there is no way to reach out and contact you through that. As Wendy mentioned, you may want to connect directly with our Support team .
I also took a look at your .story file and also didn't experience any issues. Were you only haven't a problem publishing the file? Can you confirm you're following along with the information here?
I guess the font i used didnt go well with text variables.
I changed font to Times New Romans and I can preview all my slides now. Im sorry, i often blame people when things come on my way, sorry Articulate staff.
Thanks for the update and letting us know things were back to working for you. No worries - we all get a little stress when things aren't working as expected.
Hi Sahil! Would you be able to share the .story file that you are having difficulty with? If you cannot share here in the forums, be sure to share here privately.
This happened to me. When the error boxed popped up, I clicked on information and read through the text file. It came down to my "Print Results" button not being linked to anything. It was on the lines of "Object is not linked...." I deleted the Print button and it published just fine
Thanks for popping in to share your experience and solution with the community. That could certainly help out others that run across this thread in the future.
This happened to me until I removed the text and images I had placed in one of the base master slides (these are the slides you are not allowed to delete).
23 Replies
Hi Valeska
do you have Storyline loaded on your local drive with all your files, or are you trying to preview publish from a network or USB drive?
Articulate recommend working on your local drive to avoid erratic behaviour...
I have created the training tool in storyline and want to publish it to view the outcome. OR just preview the whole scene to see how it looks.
But it gives me errors. I am working on my local drive yes
Hi Valeska
do you want to upload the story file and I'll see if I can publish for you.
Also you can check out these links
How to repair Articulate SL
Unexpected or erratic behaviour in Articulate SL 2
My story file is quite large because of all the videos.
This is the error report I am getting all the time
Hi Valeska
you'll probably need to log a support call with Articulate to help you unless someone can help you with the xml file
I eventually got it fixed. Thanks Wendy
Excellent...good to hear
Share here what you did, might help someone else
Hi Valeska,
I'm happy to hear you got it fixed as well - and Wendy shared some great resources in terms of ensuring you're working with local project files and publishing locally - and then the repair solutions as well.
If you're able to share what fixed it, that would be great as well!
Hi Wendy,
I also have the same problem. I tried to uninstall SL and reinstalled the latest updated version, followed all the steps you suggested but it still doesnt work.
I had filled in the error message but no support returned so far.
I have attached my project here, can anyone help me fix it?
Many thanks,
Hi Nhung
with the exception of the font I don't have installed on my computer VnCommercial Script, the project file is working fine for me in Preview and Publish. I am just a forum user, I am not Articulate staff
Have you tried creating a new story file and importing your file in? If so you may need to log a support call to get help with your install.
Hi Nhung,
That error message box sends statistics and information to our Quality Assurance team about overall issues and performance but there is no way to reach out and contact you through that. As Wendy mentioned, you may want to connect directly with our Support team .
I also took a look at your .story file and also didn't experience any issues. Were you only haven't a problem publishing the file? Can you confirm you're following along with the information here?
Hi Wendy,
I changed the font VnCommercial Script into a more common font and it worked.
I can preview my slides now.
Thank you so much for being so supportive.
Best wishes,
Thank Ashley,
I guess the font i used didnt go well with text variables.
I changed font to Times New Romans and I can preview all my slides now. Im sorry, i often blame people when things come on my way, sorry Articulate staff.
Many thanks again.
Glad you got it sorted Nhung and are up and running...good luck with your project.
Thank you Wendy :)
Hi Nhung,
Thanks for the update and letting us know things were back to working for you. No worries - we all get a little stress when things aren't working as expected.
Hi guys, I am facing the same issue for one of my courses. Please find the report file attached and help me rectify the error.
Hi Sahil! Would you be able to share the .story file that you are having difficulty with? If you cannot share here in the forums, be sure to share here privately.
its still not working for me even aft trying to change the fonts
Hi Lee,
Are you running into an issue when previewing or publishing your project?
What version of Storyline are you using?
Would you be able to share a copy of your .story file so that we can take a look?
This happened to me. When the error boxed popped up, I clicked on information and read through the text file. It came down to my "Print Results" button not being linked to anything. It was on the lines of "Object is not linked...." I deleted the Print button and it published just fine
Hey LaTosha and welcome to E-Learning Heroes :)
Thanks for popping in to share your experience and solution with the community. That could certainly help out others that run across this thread in the future.
This happened to me until I removed the text and images I had placed in one of the base master slides (these are the slides you are not allowed to delete).