Error Message: Cannot open project

Hello all,

Myself and a few colleges are unable to open Storyline files coming from one of our fellow designers. He's new to using Storyline, and has worked on little projects on 2 different computers. Anything he sends us that is .story, no one else can open! We all get the same error message:

This project cannot be opened. It may have been created in a newer version of Storyline.

How weird is that? Does anyone have an idea of what is going on here?

3 Replies
Peter Anderson

Sorry for the trouble, Tara-Anne. The first thing you, and maybe your fellow designer, may want to try, is running through the steps in this article. If that doesn't resolve the error message, please don't hesitate to contact our support team for further help. And during the case submission process, you'll have a chance to replicate the error in a screencast. That would be a big help, as well. Thanks!