Error Report when trying to Preview and Publish Nov 08, 2021 By Melissa Flowers Ever since the update for Storyline 360 on November 2, 2021 I keep receiving an error report when trying to either Preview or Publish something. Anyone else having this issue? if so, what have you been able to do to remedy the situation?
Maria Costa-Stienstra Staff over 2 years ago11/08/21 at 2:43 pm (UTC) Hi, Melissa. Thank you for reaching out! Let's start by doing a quick repair of Storyline 360 to see if it solves the problem: How to Repair Articulate Storyline 360 Let me know if this works!
Melissa Flowers Author over 2 years ago11/09/21 at 6:21 pm (UTC) It is still giving me error reports. I close the application and open again and it will work sometimes and not other times.
Maria Costa-Stienstra Staff over 2 years ago11/09/21 at 8:39 pm (UTC) Hi, Melissa. Thank you for the update, and I'm sorry the repair didn't solve the issue! I went ahead and opened a support case with our engineers. You should hear from our team via e-mail!
3 Replies
Hi, Melissa.
Thank you for reaching out!
Let's start by doing a quick repair of Storyline 360 to see if it solves the problem:
Let me know if this works!
It is still giving me error reports. I close the application and open again and it will work sometimes and not other times.
Hi, Melissa.
Thank you for the update, and I'm sorry the repair didn't solve the issue!
I went ahead and opened a support case with our engineers. You should hear from our team via e-mail!